What are the responsibilities and job description for the Guest Relations Manager (Security Manager) position at LIDO MANAGER LLC?
WELCOME TO THE STANDARD
At The Standard, we’re anything but standard. With a love for design, culture, and connection, we create spaces that surprise and delight. From our iconic properties to our playful approach to service, we believe in being yourself—always. We’re here to spark joy, stir the senses, and make every guest feel like they’ve found their place. If you’re bold, warm, and a little unconventional, you’ll fit right in.
GUEST RELATIONS MANAGER (SECURITY)
Welcome to The Standard – where safety, service, and good vibes meet.
About the Role:
We’re looking for a thoughtful, people-focused Guest Relations Manager (Security) to help us keep The Standard a safe, welcoming, and wonderfully unconventional place to stay and work. This isn’t your average security role—it’s about supporting our teams, protecting our guests, and solving problems with calm confidence and a smile. You'll be our go-to for risk and safety, leading efforts behind the scenes and on the floor.
What You’ll Do:
Protect the Property & People:
Identify safety and security risks around the hotel, both guest-facing and back-of-house, and work with managers and vendors to resolve them.
Address and respond to any security-related concerns from hotel guests, patrons, employees, or vendors.
Ensure all incidents are fully documented—this includes incident reports, guest/employee statements, CCTV footage, and follow-up actions.
Support the handling of guest accident claims, theft reports, or any suspicious activity.
Be the Guardian of Compliance:
Keep hotel permits and licenses up to date and inspection-ready.
Maintain and monitor our panic button program and ensure we meet city mandates.
Stay on top of OSHA requirements and injury reporting protocols—assist HR with tracking and documentation.
Lead by Example:
Collaborate with the HR team to lead safety orientation for all new hires.
Train staff on safety procedures, security etiquette (like entering guest rooms), and risk awareness.
Support department leaders with progressive discipline and coaching for Guest Relations team members.
Handle the Details:
Oversee all aspects of key control, including storage and office access systems.
Manage and maintain the electronic door lock system—repairs, installations, software updates, etc.
Ensure Lost & Found policies are followed and logs are up-to-date.
Help the Front Desk with guest support and day-to-day operations.
Stay Connected:
Build strong relationships with city officials, police, fire, and health inspectors.
Be the point of contact for Code Compliance visits—scheduled or surprise.
Monitor surveillance systems and support EC team members with CCTV reviews when needed.
In Case of Emergency:
Lead emergency response efforts during events like hurricanes, floods, power outages, and fire alarms.
Be the calm in the chaos—coordinating with staff and first responders to keep everyone safe.
Perks of Joining The Standard: You’ll be part of a team that cares deeply, supports each other, and works hard to deliver the kind of experience guests write home about. If you’ve got a calm presence, a heart for hospitality, and a sharp eye for detail, we’d love to meet you.
What We’re Looking For:
3 years in a similar role, ideally in a lifestyle or luxury hospitality setting.
Strong communication, organization, and customer service skills.
Tech-savvy, especially with Microsoft Office and security systems.
Familiarity with OSHA, emergency protocols, and risk mitigation practices.
Ability to lead training and speak confidently with teams, guests, and city officials.
Flexible schedule—available for mornings, evenings, overnights, weekends, and holidays.
CPR/First Aid certified preferred (or willing to get certified).
Bilingual? That’s a plus!
Physical Requirements:
- Ability to stand and walk for a long periods of time.
- Work in variable weather conditions
- Ability to lift 25 lbs.
