What are the responsibilities and job description for the Operations Manager position at Licona Insurance Group?
The Operations Manager will oversee day-to-day operational functions, supervise multi-department teams, and ensure efficiency and compliance throughout the organization.
This position requires a professional with strong leadership, confidentiality, and HR management experience, capable of implementing operational systems and fostering a culture of transparency, accountability, and respect.
The ideal candidate is bilingual (English/Spanish), highly organized, and experienced in operations and human resources.
Key Responsibilities:
- Lead and manage operational activities and staff supervision.
- Implement and maintain a CRM system to improve coordination and visibility.
- Develop and track KPIs for each department and review performance with supervisors.
- Oversee HR-related matters such as performance monitoring and team accountability.
- Handle confidential information with discretion.
- Coordinate cross-border operations between Mexico and the U.S.
- Support executive management with reports and strategic initiatives.
Qualifications:
- Bachelor’s degree in Business Administration, Operations, HR, or related field.
- 10 years of experience in operations and HR management (insurance industry preferred).
- Proven leadership and team-management experience.
- Excellent communication in English and Spanish.
- Strong knowledge of commercial insurance processes.
- High ethical standards, integrity, and confidentiality.
- Experience with CRM tools and KPI reporting.
- Valid Passport required (for business travel).
Compensation & Benefits:
- Monday to Friday, onsite
Job Type: Full-time
Pay: $65,000.00 - $110,927.26 per year
Benefits:
- Paid time off
Education:
- Bachelor's (Required)
Experience:
- HR: 7 years (Required)
Language:
- Spanish (Required)
Willingness to travel:
- 25% (Required)
Work Location: In person
Salary : $65,000 - $110,927