What are the responsibilities and job description for the Supervisor Registration position at Licking Memorial Hospital?
Registration Supervisor
Licking Memorial Health Systems (LMHS) is a leading, non-profit healthcare organization, passionately dedicated to improving the health and well-being of our community. With a history dating back to 1898, LMHS remains a cornerstone of healthcare excellence, catering to the evolving needs of Licking County. Our cutting-edge facility provides a comprehensive spectrum of patient care services, from life-saving emergency medicine to the comforting embrace of home healthcare, with a unique range of specialized medical services, including cancer, heart health, maternity, and mental wellness.
When you join the LMHS team, you become a vital part of your local community Hospital. Working at LMHS is not just a job, it is a unique opportunity to directly impact the health and well-being of your friends, family, and neighbors. You will be providing care in a place in which you are personally connected, where the impact of your work extends beyond the Hospital doors and into the heart of our community. Our commitment to diversity, equity, and inclusion ensures that every member of our community is served with respect and compassion. Join us in our mission – dedicated to patient safety, utilizing state-of-the-art technology, and with a passionate team of highly trained and compassionate individuals who strive to improve the health of the community.
Position Description
Under the general direction of the Director of Registration. This position provides general supervision over registration and scheduling in the following areas Cardiology, Emergency Department, Urgent Cares, Outpatient Surgery, Oncology, Laboratory/ Radiology, Pain, Wound, Medication Therapy, Outpatient Therapy, Outpatient Clinic/ Vascular Lab and Preadmission Testing.
Responsibilities
- Supervise the day-to-day operations of the registration department, ensuring staff coverage, efficient workflows, and adherence to organizational policies and procedures.
- Monitor and maintain the accuracy and completeness of registration data, including patient demographics, insurance verification, and authorization documentation.
- Hire, train, mentor, and evaluate registration staff, fostering a positive team environment and promoting professional development.
- Develop and implement process improvements to optimize registration efficiency and accuracy.
- Collaborate with other departments (e.g., Billing, Scheduling, Clinical teams) to resolve registration-related issues and ensure seamless service delivery.
- Respond to escalated customer service inquiries and complaints in a timely and professional manner.
- Generate and analyze reports to monitor performance metrics, identify trends, and support decision-making.
- Ensure compliance with privacy regulations, accreditation standards, and internal policies (e.g., HIPAA, CMS guidelines).
Requirements
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Healthcare Management, or a related field preferred.
- Minimum 3 years of experience in registration, admissions, or a related administrative role; prior supervisory or team lead experience strongly preferred.
- Strong knowledge of registration processes, insurance verification, and regulatory compliance.
- Excellent interpersonal, communication, and problem-solving skills.
- Proven ability to lead and motivate teams in a fast-paced environment.
- Proficiency in relevant software and systems (e.g., EHR, EMR, Microsoft Office Suite).Self-directed work habits, attention to detail, and ability to work independently.
- Not a remote position.
- LMH is accredited by DNV and TJC, and as such, may require specific annual education related to specialty certifications and standards.
Licking Memorial Health Systems is an equal opportunity employer and maintains compliance with all state, federal, and local regulations. Licking Memorial Health Systems does not discriminate against applicants because of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors protected by law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.