Receiving Manager

Lichen or Knot, a retail company focused on beautiful surroundings and intentional living, is seeking a passionate, organized, and experienced Receiving Manager for their warehouse and headquarters. This full-time role is ideal for a highly-organized individual with strong communication and leadership skills.

You will be responsible for communications with vendors, organizing the receiving of all merchandise, and supervising the process through . Alongside the Distribution Manager, you will lead a team from the receiving of merchandise and inventory through the quality control and tagging process and ultimately creating beautifully branded merchandise that tells a story.

Job Responsibilities

• Communicates with store owners, vendors, and freight carriers to arrange timely drop-offs of merchandise, supplies, and plants. Arranges workday calendars to ensure adequate coverage for unloading the deliveries and organizing the warehouse receiving room.
• Works alongside the Distribution Manager to organize, process, streamline, and maintain cleanliness and safety in the warehouse.
• Efficiently and accurately enters new data to enter new merchandise, merchandise quantities for plant orders and special vendors, and any special information into the company’s e-commerce system.
• Maintains the company website and ensures that inventory counts are correct across all platforms and all stores. Assists in social media content creations and occasional photography.
• Answers the phone for headquarters and presents a professional, calm, and customer-service focused demeanor to vendors and customers.
• Writes engaging and detailed descriptions of the items being advertised on the website, including accurate dimensions, materials, and other pertinent information.
• Accurately and efficiently processes deliveries, leads quality control initiatives, and prepares for the items to be tagged and ready for store display.
• Checks invoices against items received to ensure payments match up with received merchandise and attaches credits for filing.
• Creates organized filing system for all received invoices and credits.
• Communicates damages and inventory discrepancies with vendors and keeps a closely detailed record of credits from vendors.
• Keeps regular communication with all store managers to discuss inventory adjustments, regular supply needs, troubleshooting IT, and arranging transfers between stores including local merchandise pickups.
• Maintains orders for all office, retail, and packaging supplies; creates purchase orders for new stock and communicates with individual stores to create supply orders.
• Helps with annual inter-store inventory counts.
• Tracks best-selling items to communicate with owners about needed orders to restock brand favorites.
• Alongside the Distribution Manager, will occasionally lead and supervise teams of part-time employees through the processing and tagging systems during peak times.
• Occasionally travels to other stores to assist with training and sales.

Required Experience and Skills

• 3-5 years of experience in retail, inventory management, or warehouse management.
• Strong verbal and written communication skills.
• Highly organized and deadline and detail-oriented.
• Strong computer and technology skills.
• Valid driver’s licence with a clean driving record.

Preferred Experience and Skills

• Strong customer service skills.
• Experience with point of sale systems and inventory software.
• Proficiency with Google Workspace, Shopify or other e-commerce systems, and workflow software.

Applicants may be required to pass a background check with acceptable results.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $15