Library Access Services Specialist I

Description

LAC Federal is seeking a customer-focused Library Access Services Specialist I to support the library operations at college campus in Germantown, MD. This position serves as the first point of contact for library patrons by providing exceptional customer service, circulation support, technology assistance, and general information services. The successful candidate will help ensure the smooth day-to-day operation of the library while assisting students, faculty, staff, and community members with accessing library resources and services.  

Full-time/temporary role, 33.5 hours per week. 

Schedule: Tuesday-Thursday, 10:30 a.m.-7:00 p.m.; Saturday, 9:00 a.m.-5:00 p.m. (no Monday or Friday shifts). 

Estimated work dates: 8/31/2026 (or ASAP) through 11/30/2026, with possible extension.

Responsibilities

• Provide support and instruction to in-person and virtual users in finding materials and using the library catalog, discovery services, and databases.
• Triage information requests to appropriate library and College units, using independent judgment and discretion to respond to nuanced queries.
• Deliver directional assistance and orient users to the physical library space, as well as online library resources and services.
• Assist with and troubleshoot technology issues, including computers, laptops, tablets, assistive technology, printers, and digital scanners.
• Assist users with computer session management.
• Maintain data related to circulation and information services transactions, including tracking statistics.
• Provide front-line support at the library service desk, delivering exceptional customer service and resolving conflicts related to library accounts and use of the physical space.
• Ensure day-to-day library operations by opening, closing, and securing the building on schedule.
• Report facility and public safety issues to the campus access services supervisor and assume responsibility for library operations, facilities, and safety during early morning, evening, and weekend hours when the Access Services Specialist II or campus access services supervisor is unavailable.
• Interpret and implement College policy and procedures, including patron confidentiality (FERPA), copyright compliance, and acceptable use of technology.
• Check materials in/out using the library's integrated management system, update and maintain the patron database, and follow up on overdue materials.
• Perform other duties as assigned.

Requirements

Minimum Qualifications 

• High school diploma or equivalent required; associate's degree preferred. 
• Previous customer service experience required; library, academic, or higher education experience preferred. 
• Experience working with computers and standard office software. 
• Strong communication and interpersonal skills with the ability to assist a diverse population. 
• Ability to learn and apply library policies, procedures, and integrated library systems. 
• Strong organizational skills with attention to detail and accuracy. 
• Ability to work independently while contributing effectively as part of a team. 

Preferred Qualifications

• Experience working in a library or academic environment. 
• Familiarity with library circulation systems or integrated library management systems. 
• Experience providing basic technology support to end users. 

Physical Requirements

• Ability to stand, walk, and move throughout the library for extended periods during the workday. 
• Ability to lift, carry, push, or move library materials and book carts weighing up to 25 pounds. 
• Ability to frequently bend, reach, stoop, and use a computer and other office equipment for extended periods while assisting patrons and performing circulation duties.

Benefits 

•  Temporary, one-month position. This position is not benefits eligible.  

EEO Statement

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. 

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. 

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. 

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Salary : $18 - $20