VP of Operations

About Us: 
When life gets hard, we make it easier!  Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed up cumbersome workflows and ease financial barriers for our customers.  

Through the MoveDocs personal injury solutions platform, Libra integrates and streamlines medical, financial, and professional services for personal injury cases.  Our mission is to help personal injury victims receive the medical care and personal funding needs they require, and to help streamline the process for the attorneys and medical providers that serve these victims.  Libra operates under the MoveDocs, Oasis Financial and Probate Advance brands. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible.  

Together, under the Libra Solutions banner, we have relationships with over 50,000 attorneys and over 12,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.   

Position Summary: 

The Vice President of Operations at Libra Solutions is based in Las Vegas. This role focuses on scaling processes, driving innovation and promoting accountability and continuous improvement. Collaborating with cross-functional teams, the VP enhances customer experience, supports growth, and leverages Libra Solutions’ national network to strengthen its position as a leader in financial solutions for legal and healthcare challenges. 

Key Responsibilities: 

• Build and lead high-performing teams across operations shaping organizational capability. 

• Foster a culture of accountability, continuous improvement, and customer-centricity. 

• Shape future direction and anticipate industry shifts with foresight. 

• Collaborate cross-functionally with peers and executive leadership to solve business problems and implement change. 

• Anticipate needs across systems, solve complex issues and build momentum while leading with influence. 

• Evaluate and redesign end-to-end processes to enable scalability, consistency, and support business growth. 

• Assess, design, and implement scalable workflows to drive operational efficiency. 

• Drive operational transformation to streamline processes, enhance efficiency, and support organizational agility. 

• Champion lean management principles to eliminate waste, improve workflow, and foster a culture of continuous improvement within the operations team. 

• Deploy and oversee use of automation, data analytics, and workflow tools to scale operations efficiently, reduce manual work, and increase throughput. 

• Lead evaluation, selection, and ongoing management of key third party partners that enable scalability (tech providers, call centers, processing and fulfillment vendors).  

• Lead process improvement initiatives by promoting digitalization, automation, and technology adoption across Operations. 

• Establish and monitor KPIs, analytics, and reporting to drive performance and accountability. 

• Utilize data-driven strategies to manage high transaction volumes, optimizing resource allocation and workflow prioritization based on real-time analytics. 

• Lead strategic efforts to enhance customer experience while scaling costs. 

• Ensure compliance with payer requirements, federal and state healthcare regulations, and industry standards. 

• Ensure all operations adhere to legal, regulatory, and company standards. 

• Bachelor’s degree in business, health administration, or related field required.  

• 10 years in healthcare revenue cycle management, legal services operations, consumer financial services, or a related field with at least 3 years in a leadership capacity. 

• Proven ability to think like an owner and use sound business judgment in decision making. 

• Demonstrated ability to lead in-person teams toward achieving company goals. 

• Strong desire to learn and be constantly driven toward self-improvement. 

• Proven ability to foster a positive, collaborative culture and build trust across teams. 

• Demonstrated ability to implement process improvements and leverage technology solutions (workflow automation, CRM systems, AI-driven tools, and analytics platforms) for operational efficiency. 

• Excellent communication, analytical, and interpersonal skills. 

• Strong knowledge of HIPAA, privacy regulations, healthcare industry standards, collections, and receivables management. 

Libra Solutions offers competitive compensation (salary and bonus), medical, dental, vision, and life insurance, flexible spending account, 401k with company match, and paid time off.