What are the responsibilities and job description for the Onboarding & Implementation Manager position at Libra Solutions?
When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate.
Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.
We are seeking a detail-oriented and customer-focused Onboarding & Implementation Manager to join our team. In this role, you will be responsible for ensuring a smooth and efficient onboarding experience for our Providers. You will ensure Providers are successfully onboarded and manage client project plans.
This position is based out of one of our office locations in Las Vegas, NV, Charlotte, NC or Denver, CO.
Responsibilities:Provider Support & Retraining
- Support Provider Development Executive & Account Management Team by addressing Provider engagement on the MoveDocs platform.
- Identify and coordinate with Account Managers to facilitate MoveDocs re-training/education for new and existing medical providers.
- Assist in adding new users to the MoveDocs platform.
- Collaborate with internal MoveDocs departments to address medical providers’ inquiries, i.e. from contracting to servicing.
New Provider Onboarding
- Implement MoveDocs workflows in new provider practices
- Train staff at MoveDocs medical provider offices on MoveDocs platform and processes, i.e scheduling, procedure requests, and bill/record uploads
- Special medical provider projects
- Work with Provider Team directly on developing internal/external workflows for enterprise level providers
- College degree preferred
- Medical and software background is a plus
- Minimum of 1 years of experience in a customer-facing role within the SaaS or technology industry. Prefer 2-3 years.
- Proven experience in client onboarding, project management, or implementation management within a healthcare revenue cycle, technology, or similar industry.
- Demonstrated success in building and nurturing client relationships, driving customer satisfaction, and achieving business results.
- Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.
- Strong communication skills, with the ability to articulate complex technical concepts to non-technical audiences.
- Exceptional organizational skills and attention to detail.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Proficiency in using MS Software, Smartsheet and Salesforce.
- Must be able to work in-office at one of our office locations in Las Vegas, NV, Charlotte, NC or Denver, CO.
We believe taking great care of our customers starts with taking great care of our people. That’s why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.