What are the responsibilities and job description for the Account Manager - Medical Lien position at Libra Solutions?
The Account Manager is responsible for developing strong relationships with existing customers, connecting with key stakeholders to identify new business opportunities among existing customers and serves as point of contact for customer service related inquires. In this role, you will liaise with cross-functional internal teams (including Operations and Business Development) to improve the full customer experience and grow revenue. This is an in-person position.
- Build and maintain strong, long-lasting customer relationships, learning about our customers' requirements and their business environment to understand and respond to their needs
- Collaborate with the Business Development and Operations teams to identify and react to trends and opportunities within our markets
- Develop new business with existing customers and/or identify areas of improvement for revenue growth
- Able to successfully manage critical performance goals/objectives to drive and deliver improved organizational capabilities
- Serve as the lead point of contact for all customers, especially medical providers, for account relationship matters
- Assist with challenging provider’s requests and issues and escalate as needed
- Conduct in-service training sessions and meetings for new or existing customers
- Schedule weekly or monthly meetings with customers
- Provide productivity and updates on managed accounts and special projects as assigned by management
Requirements
- BA/BS degree in Business Administration, Sales or relevant field OR equivalent business experience
- Demonstrable ability to communicate, present to and influence key stakeholders
- Strong listening, negotiation and presentation abilities
- Ability to multitask and respond to emails and inquiries in a timely manner
- Ability to perform in a heavy inbound/outbound call environment with strong verbal and written communication skills
- Proven ability to work in a fast-paced environment while maintaining a high level of work quality
- Experience in successfully delivering client-focused solutions to customer needs
- Proficient in MS Office
- Experience working with medical providers and attorneys and knowledge of medical terminology is a plus
- Experience using Salesforce or CRM software is preferred
- Must be able to work in-office at one of our office locations (Las Vegas, NV, Denver, CO, Rosemont, IL or Huntersville, NC)
Benefits
We offer competitive compensation and benefits that include medical, dental, vision, life insurance plans, 401k with company match and paid time off
