What are the responsibilities and job description for the Representative I, Customer Service position at Liberty Utilities?
Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.
At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.
We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.
- Our Customer Service Representatives are responsible for ensuring a smooth flow of information between all departments, provide office support, post payments, perform collections operations, assist customer walk-ins, travel to various company sites when needed and work additional hours when company emergencies occur
- Candidates must have strong communication skills and be able to effectively convey emergency and policy information to our customers and have the ability to research and analyze results with our internal and external customers relating to office, field operations, accounting matters with prioritizing situations as they arise on a daily basis
- Responsible for work outside of normal work schedule for storm assignments when necessary
- High School Diploma or GED required. Associate degree preferred.
- Two years’ experience working in a customer service environment handling incoming/outgoing calls required. Utility experience or experience working in a call center environment a plus!
- Knowledge of computer systems and Microsoft Office (Excel & Word) required. Experience with accounting or billing software a plus.
- Flexible working shifts and additional hours when required.
- Travel to various company locations and driver’s license required.
- Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, anticipating, identifying and responding to customer needs required.
- Excellent written and verbal communication skills required.
- Ability to set priorities, plan and coordinate work activities to accomplish work objectives.
- Pass company Customer Service Training
- Pass all drug testing requirements
- Speaking French would be considered an asset
- Customer Centric
- Integrity
- Entrepreneurial
- Teamwork
- Owner mindset
- Outcome focused
- Continuous learning
Nearest Major Market: Massena
Salary : $20