Institutional Support and Operations Analyst II

The Institutional Support and Operations Analyst Level 2 plays a pivotal role in providing advanced operational support for the Institutional Effectiveness & Research Office (IER). This position is responsible for optimizing process efficiency, enhancing data quality, and ensuring strict adherence to policies across colleges, schools, and departments. Key duties include advanced analysis and documentation of business processes, collaborating with Analytics and Decision Support (ADS) on new opportunities for reporting and data analysis, and partnering with IT on complex academic projects. Additionally, the role involves overseeing data management to ensure accurate and timely reporting, assessing risk based on reporting, providing comprehensive training and support to academic units, and leading continuous monitoring and improvement of academic processes.

Essential Functions And Responsibilities

Advanced Data Quality and Analysis:

• Ensures data quality and integrity for various academic tools and systems.
• Leads data analyses to identify trends, discrepancies, and areas for improvement, providing high-level actionable insights to academic units and leadership.
• Develops and presents detailed data summaries for IER consumption.
• Guides schools, colleges, and departments in meeting IER deadlines for data quality maintenance.
• Leads efforts in ensuring compliance with institutional policies and managing risks related to data quality and process integrity.
  
  

Academic Operational Support

• Provides advanced operational support to academic units in alignment with IER initiatives, tools and reports.
• Delivers exceptional customer service to academic units.
• Demonstrates a deep understanding of university systems and data sets, accurately representing this information to academic units.
  
  

Business Process Improvement

• Leads academic process reviews using new or current technology.
• Documents academic processes, reviews inefficiencies, and makes recommendations for improvement to supervisor.
• Continuously monitors and evaluates academic processes and systems to identify opportunities for improvement and implement enhancements.
  
  

Project Collaboration

• Collaborates with ADS on tool creation and enhancement of tools to support academic policy and process development.
• Evaluates and recommends new features and/or tools to enhance academic operations and data management efficiency.
• Coordinate and oversee the execution of multiple academic projects, ensuring they are completed on time and within scope. This includes setting project timelines, tracking progress, managing resources, and facilitating effective communication among team members and stakeholders.
  
  

Training And Communication

• Provides training and support to academic units on systems, processes, and tools to ensure effective adoption and use.
• Maintains clear and consistent communication with stakeholders, providing updates on projects, data issues, and process improvements.
  
  

Leadership And General Responsibilities

• Demonstrates leadership in addressing various other tasks as assigned by leadership.
• Pursues the continuous improvement of IER operations and initiatives.
• Actively mentors and invests in the professional development of peers and subordinate employees to ensure their continuous growth and advancement.
• Proactively identifies opportunities for improvement and presents well-considered solutions to senior leadership for implementation.
  
  

Qualifications And Credentials

Education and Experience

Bachelor’s degree from a four-year college or university required.

3-5 Years Of Experience With Academic Operations Preferred.

Proficiency in MS Excel and Information Systems.

Advanced experience using pivot tables, graphs and charts, VLOOKUP and other Excel functions.

Ability to attain an understanding of technical systems that support the assigned business unit in an effort to provide reporting and subject matter recommendations and support.

Strong analytical and problem-solving skills.

Attention to detail and a high degree of accuracy in data management.

Demonstrated experience in project management or process improvement is a plus.

Knowledge of academic policies and procedures within higher education institutions is an advantage.

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
• Excellent computer and organizational skills.
  
  

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
  
  

Physical And Sensory Abilities

• Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
• Regularly required to hear and speak in order to effectively communicate orally.
• Occasionally required to stand, walk, and climb stairs to move about the building.
• Handle materials, reach overhead, kneel or stoop in order to conduct business.
• Regularly lift 10 or fewer pounds.
  
  

WORKING CONDITIONS

Work Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting. It is well lighted, and the noise level is moderate.

Target Hire Date

2025-12-12

Time Type

Full time

Location

Lynchburg - In Office

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.