What are the responsibilities and job description for the RV Dealership Service Advisor position at Liberty Trail RV?
Benefits:
Liberty Trail RV is growing and looking for a motivated, customer-focused RV Service Advisor to join our team. If you have hands-on RV experience and thrive in a fast-paced service environment, this is an opportunity to advance your career with a dealership that values expertise and rewards high performers.
About The Role
As an RV Service Advisor, you’ll be the primary link between customers and our service department. You will guide customers through the repair process, accurately document concerns, coordinate with technicians, and ensure an exceptional customer experience from start to finish.
Key Responsibilities
Full-time, regular dealership hours
- 401(k)
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Liberty Trail RV is growing and looking for a motivated, customer-focused RV Service Advisor to join our team. If you have hands-on RV experience and thrive in a fast-paced service environment, this is an opportunity to advance your career with a dealership that values expertise and rewards high performers.
About The Role
As an RV Service Advisor, you’ll be the primary link between customers and our service department. You will guide customers through the repair process, accurately document concerns, coordinate with technicians, and ensure an exceptional customer experience from start to finish.
Key Responsibilities
- Greet customers, listen to concerns, and accurately document service needs
- Communicate repair requirements and timelines clearly and professionally
- Create and manage repair orders with a high degree of accuracy
- Coordinate work schedules with technicians to ensure efficiency
- Provide repair estimates and gain customer authorization
- Maintain ongoing communication with customers regarding repair status
- Review completed work with customers and ensure satisfaction
- Support warranty processing and documentation as needed
- Promote dealership services and maintain strong customer relationships
- Previous RV service or RV industry experience is REQUIRED
- Strong mechanical understanding of RV systems (electrical, plumbing, HVAC, appliances, etc.)
- Excellent communication and customer-service skills
- Ability to multitask, prioritize, and stay organized
- Proficiency with computers and service management systems
- Positive attitude, professionalism, and a team-first mindset
- Top pay based on performance and experience
- Performance incentives
- A stable, growing dealership environment
- Supportive leadership that values your experience
- Opportunities for professional growth and advancement
Full-time, regular dealership hours
Salary : $60,000 - $90,000