Office Manager

Office Manager – Liberty Tax (Mount Olive, NC)

Year-Round Employment | Full-Time (Oct–May) & Part-Time (June–Sept)

Liberty Tax in Mount Olive is seeking a dependable, motivated, and experienced Office Manager to join our team. This year-round position plays a key leadership role in managing daily office operations, supporting tax preparers, and ensuring excellent customer service. The Office Manager works full-time during tax season (October–May) and part-time during the off-season (June–September).

If you have tax preparation experience, strong communication skills, and enjoy leading a team, we want to hear from you!

Responsibilities

Office Management

• Oversee daily office operations, scheduling, and workflow
• Manage opening/closing procedures and maintain office supplies
• Handle phones, client intake, email communication, and appointments
• Maintain User Manager access and onboarding files
• Ensure compliance with Liberty Tax policies and IRS guidelines

Tax Preparation & Quality Support

• Prepare individual tax returns as needed
• Assist preparers with tax law questions and calculations
• Review returns for accuracy before filing
• Manage e-filing, amendments, extensions, and IRS letters
• Provide year-round tax support to clients

Leadership & Team Support

• Supervise tax preparers, receptionists, and guerilla marketers
• Assist with recruiting, onboarding, and training
• Conduct check-ins and support ongoing staff development
• Maintain a positive and professional work environment

Customer Service

• Greet clients and ensure an excellent customer experience
• Resolve questions and concerns professionally
• Promote Liberty Tax services and products
• Maintain confidentiality of client information

Marketing & Community Outreach

• Support guerilla marketing efforts and community engagement
• Help plan Torchie parties, open houses, job fairs, and outreach events
• Assist with social media posting and local partnerships

Off-Season Support (June–September)

• Process amendments, IRS notices, and off-season returns
• Assist with office organization and planning
• Support Tax School scheduling, communication, and onboarding
• Contribute to business development goals

Qualifications

• Tax preparation skills required
• Strong understanding of individual tax returns, deductions, credits, and IRS rules
• Office management or team leadership experience preferred
• Experience with Liberty Tax software or similar platforms a plus
• Excellent communication and customer service skills
• Highly organized and reliable
• Ability to work in a fast-paced environment during peak months

Schedule

Tax Season (Oct–May): Full-time hours; extended hours and weekends may be required
Off-Season (June–Sept): Part-time hours; flexible weekday schedule

Benefits

• Year-round stable employment
• Competitive pay
• Bonus opportunities
• Professional development and leadership training
• Opportunities for advancement

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Professional development assistance

Work Location: In person

Salary : $17