What are the responsibilities and job description for the Client Services Representative (Pharmacy Technician) position at Liberty Software?
Be the behind-the-scenes hero empowering pharmacies nationwide!
Starting at $23/hour
Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We’re excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.
Please Note
This is an in-person role based in our Grapevine, TX office
What You'll Do
#ID1 #ZR
Starting at $23/hour
Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We’re excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.
Please Note
This is an in-person role based in our Grapevine, TX office
What You'll Do
- Serve as the primary contact for incoming calls and tickets from pharmacy clients
- Diagnose and resolve customer issues efficiently
- Escalate complex cases to Technical or Account Management teams when needed
- Accurately document all interactions and actions in tracking software
- Deliver exceptional customer service in every client engagement
- Minimum 2 years of customer service experience required
- Healthcare call center or independent pharmacy experience preferred
- Certified Pharmacy Technician (CPhT) certification is a plus but not required
- Professional, friendly, and patient demeanor essential
- Excellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerks
- Strong multitasking, organizational, and time management skills
- Detail-oriented with strong typing and documentation abilities
- Excellent listening and critical thinking skills
- Experience with Liberty Software products is a plus (please specify any prior experience)
- Solid basic computer skills and proven ability to quickly master new software applications
- Occasional after-hours and Saturday shifts required
- 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
- Family coverage available with Liberty contributing 50% of the premium
- Fully vested 401(k) with employer match
- Employer contributions to Health Savings Accounts (HSA)
- Generous paid time off and paid holidays
- Tuition reimbursement and continuing education support
- Adoption expense reimbursement
- Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
- Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
- Fully stocked breakroom
#ID1 #ZR