Teller Trainer

Overview

Responsible for the overall operational and systems training of the Teller duties.

Responsibilities

• Responsible for the initial and ongoing operational and systems training of Tellers.
• Identify Teller training and development needs through observation and consultation with management.
• Works in a team environment to produce programs that result in long-term improvement in employee knowledge, skills and abilities.
• Identifies questionable actions, operational inefficiencies and collaborates with staff to resolve or improve them.
• Manage the related training platforms for the bank.  When applicable, assist other departments in usage of those platforms. 
• Work with the Branch Coordinator on the development of Process Design, System Configurations, and Policy and Procedures to ensure effective operational consistency across the branches. 
• Prepare and maintain Teller procedures (to include the existing Teller Manual).
• Ensure that training material and programs adhere to federal compliance regulations, laws, and bank policies.
• Travel – up to 75% travel may be required; majority of it will be day trips to other branch locations, however some overnight travel will also be required.
• Other duties as assigned.

Skills and Qualifications

• Two to five years of related experience, including time in preparatory or progressive roles.
• High school diploma or equivalent required.
• Demonstrated ability to train, coach, and develop employees, with a high level of influence, credibility, and trust.
• Strong communication skills with the ability to effectively engage senior management, branch operations leaders, trainees, and frontline staff. Daily interactions include explaining processes, providing guidance, and influencing outcomes.
• Proficient in developing clear, well-documented procedures and creating effective training materials.
• Strong organizational and time management skills, with the ability to independently plan, prioritize, and adapt training schedules as needed.
• Ability to tailor training approaches to meet diverse learning styles and maximize comprehension.
• Skilled in building relationships, navigating differing perspectives, and reinforcing decisions with professionalism and tact.
• Solid working knowledge of applicable banking regulations, customer service principles, and banking systems/technology, with the ability to quickly learn new applications.

ADA Requirements

• Physical Requirements: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 4-6 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
• Working Conditions: Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. When necessary and often, must be able to travel to all LNB locations for training purposes.
• Mental and/or Emotional Requirements: Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Liberty National Bank is an equal opportunity employer including Disability/Vets.