What are the responsibilities and job description for the Product Designer position at Liberty Mutual Insurance?
Description
Join the User Experience organization at Liberty Mutual!
At Liberty Mutual, our User Experience organization is on a mission to create extraordinary digital experiences that help us win with customers, agents, and prospects. We are redefining what best-in-class looks like in the insurance industry—delivering intuitive, seamless digital quoting and making digital our primary channel for service and claims. If you’re passionate about crafting meaningful, user-centered content that drives clarity and confidence, we invite you to join us.
About The Team
You’ll be part of a dynamic community of 80 Experience Designers working across the organization. In addition, you’ll partner closely with a focused team of designers dedicated to our Claims Experience space, allowing for both broad collaboration and deep domain expertise.
About The Role
We’re looking for a Product Designer to join the Claims team in our Professional tools portfolio. This role is within USRM Claims Experience and supports the internal Claims tool utilized by Liberty Mutual CLaims adjusters. Under general direction, you will deliver user-centered design solutions that support the creation of best-in-class digital tools aimed at improving ease and efficiency. You'll help support individual product team(s), while also being a part of a mature UX team collaborating with content designers, other product designers, and user researchers.
You will optimize multi-step user flows using various design tools (e.g. experience and service design maps, journey maps, concepts, storyboards, wireframes and prototypes). All designers are expected to maintain the defined UX and brand standards in the execution of visual, interaction and motion design. You’ll be the advocate for the end user within a cross-functional team and work collaboratively by sharing designs early and often, seeking constructive feedback and integrating feedback to improve solutions.
You could be a great fit for this role if you are:
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
Join the User Experience organization at Liberty Mutual!
At Liberty Mutual, our User Experience organization is on a mission to create extraordinary digital experiences that help us win with customers, agents, and prospects. We are redefining what best-in-class looks like in the insurance industry—delivering intuitive, seamless digital quoting and making digital our primary channel for service and claims. If you’re passionate about crafting meaningful, user-centered content that drives clarity and confidence, we invite you to join us.
About The Team
You’ll be part of a dynamic community of 80 Experience Designers working across the organization. In addition, you’ll partner closely with a focused team of designers dedicated to our Claims Experience space, allowing for both broad collaboration and deep domain expertise.
About The Role
We’re looking for a Product Designer to join the Claims team in our Professional tools portfolio. This role is within USRM Claims Experience and supports the internal Claims tool utilized by Liberty Mutual CLaims adjusters. Under general direction, you will deliver user-centered design solutions that support the creation of best-in-class digital tools aimed at improving ease and efficiency. You'll help support individual product team(s), while also being a part of a mature UX team collaborating with content designers, other product designers, and user researchers.
You will optimize multi-step user flows using various design tools (e.g. experience and service design maps, journey maps, concepts, storyboards, wireframes and prototypes). All designers are expected to maintain the defined UX and brand standards in the execution of visual, interaction and motion design. You’ll be the advocate for the end user within a cross-functional team and work collaboratively by sharing designs early and often, seeking constructive feedback and integrating feedback to improve solutions.
You could be a great fit for this role if you are:
- A Visual Craftsman: You will create conceptual sketches to communicate design ideas as well as detailed design specifications for the finished product. You will ensure brand standards are appropriately integrated into all final designs to deliver a consistent experience.
- An Experience Innovator: You will work throughout all phases of the design process such as conceptual design, storyboards, persona/scenario development, user task/interaction flow diagrams, information hierarchy, wireframes and prototypes.
- A Customer Advocate: You will help identify user research needs and participate in immersive user research, concept testing, and usability testing. You will continuously seek and integrate user feedback and test results to optimize solutions.
- A Natural Collaborator: You will work with multiple functions, including product owners and developers throughout the product lifecycle, seeking frequent feedback and integrating multiple considerations into your work.
- As typically acquired through a Bachelor`s degree or equivalent experience and 5 years of experience in a related field:Familiarity with methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup
- Familiarity with the following core disciplines, with demonstrated proficiency in at least two: visual design, UX design, prototyping, front-end development, user research and/or experiment design
- Exceptional written and oral communication skills
- Ability to present projects and status reports to team leadership
- Strong organization and analytic thinking skills, with ability to translate content into user scenarios, flows and diagrams
- Proven track record of collaborating effectively with cross-functional teams
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
- California
- Los Angeles Incorporated
- Los Angeles Unincorporated
- Philadelphia
- San Francisco
Salary : $94,000 - $176,000