What are the responsibilities and job description for the Director, User Research position at Liberty Mutual Insurance Group?
Working alongside a blend of user and market researchers, you will collaborate closely with cross-functional teams including UX, Product, Process, and Technology to advocate for the user while aligning with business objectives. Spearhead custom, unique and highly complex research initiatives to inform our customer experience strategy, directly impacting user satisfaction and driving business outcomes. Champion our end-users by seamlessly integrating insights from diverse sources, including primary and secondary research, industry news, and operational data. Forge high-trust partnerships with colleagues across multiple teams and departments, fostering collaboration and innovation. Design & facilitate virtual workshops to synthesize insights, align stakeholders on strategy, and translate research findings into actional product direction. Experience in setting research priorities and aligning them with business needs Ability to balance long-term strategic research with quick-turnaround usability testing for product improvement 8 years of UX Research experience in a corporate agile setting, Bachelor's degree in Human Factors, Human-Computer Interaction, Information Design, Master's degree preferred Expertise in a wide range of qualitative and quantitative research methods, including usability studies, interviews, focus groups, surveys, card sorts, and heuristic reviews Exceptional communication skills, adept at translating data into actionable insights both verbally and in writing Expertise in data-driven storytelling, transforming raw data into compelling narratives and visualizations Familiarity with quantitative and qualitative research tools like Qualtrics and UserZoom, as well as UX methodologies such as Design Thinking and Lean UX Commitment to ongoing learning and staying current with industry techniques and tools Strong organizational, analytical, critical thinking, and team-building abilities Proven track record of effective collaboration with cross-functional teams Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
