What are the responsibilities and job description for the Claims Resolution Specialist, Appraisal position at Liberty Mutual Insurance Group?
An Empathetic Service Professional: When a claim is received, you skillfully use your customer centricity skills to confidently assure our customers that you are there to guide them through the process. A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers. A Problem Solver: Integrity is in your nature and critical thinking is part of your decision-making process. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow. Using multiple software systems and claims best practices, you will prepare itemized appraisals indicating costs of parts, materials and labor necessary to restore damaged vehicles to their pre-damage condition. You will provide technical advice on vehicle repair, parts costs, garage expertise and opinions on specific damages. You will complete auto body shop, independent re-inspections, and supplements as warranted to verify damage or confirm repairs are completed. You will resolve disagreements and negotiate with auto body shops, Independent Adjusters, claimants and policyholders and assist claims management in the resolution of complaints and evaluate claims for potential fraud or subrogation. May be called upon for catastrophe duty. An engaging, outgoing personality, a passion for helping customers, and demonstrated ability to effectively communicate in both written and verbal form. Extensive knowledge of automobile parts and repair techniques, terminology and vehicle construction. Prior experience using auto estimating software, CCC Pathways, Audatex, Mitchell, etc. Requires strong negotiation, analytical, decision-making, organizational and computer skills, as well as the ability to work with multi-faceted systems. A Bachelor's degree or equivalent experience and 1-3 years of directly related experience. Auto Damage Appraisal Licensing and certification are required. For car custodians, a valid driver's license is required Varying conditions may be encountered while inspecting vehicles. Must be able to work outside in inclement weather conditions and drive substantial distances. While performing the duties of this job, the employee will be required to complete inspections of damaged vehicles which will include but not be limited to inspecting the underside of and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc.