What are the responsibilities and job description for the Claim Resolution Specialist, Personal Property position at Liberty Mutual Insurance Group?
Manages, investigates and resolves assigned Property Contents claims under limited supervision. Provides policyholders with quality customer service. Responsible for claims handling personal property losses to include large loss. Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance. Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing. Develops expert list/websites for various product categories. Provides quality customer service. Provides insured with policy information to include coverage, limitations, replacement or ACV options. Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. Strong written and oral communications skills required. Good interpersonal, analytical and negotiation skills required. Customer service experience preferred. Knowledge of coverages provided within various homeowner policies. Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred. Bachelor's degree or equivalent experience and 18-24 months of directly related experience. Ability to obtain proper licensing as required.