What are the responsibilities and job description for the Business Operations Lead / Manager - Reinsurance position at Liberty Mutual Insurance Group?
Operational Excellence & SOP Ownership Own, maintain, and continuously improve Risk Financing Standard Operating Procedures across the treaty lifecycle Fully document Risk Financing processes including leadership buy-in and approval Ensure processes are well‑documented, scalable, audit‑ready, and consistently applied globally. Act as the operational point of accountability for process clarity and control. Process Optimization & Waste Reduction: Identify inefficiencies, duplication, and bottlenecks across Risk Financing operations and proactively design leaner, simpler processes. Apply process optimization methodologies (e.g. Lean Six Sigma, continuous improvement) to reduce manual effort, rework, and cycle times. Lead automation and simplification initiatives in partnership with Technology and Data teams. Improve data quality, lineage, and usability across reinsurance systems and reporting outputs. Support cross‑functional initiatives affecting Risk Financing operations. Support operational risk identification and remediation within Risk Financing processes. Ensure appropriate controls, documentation, and governance are in place to meet internal and regulatory expectations. Prepare materials and insights for audits, reviews, and senior governance forums. Competencies typically acquired through a Bachelor`s degree or equivalent experience in addition to 6 years of relevant experience to include business analysis work Strong experience in business operations, operational management, or transformation within insurance or reinsurance. Solid reinsurance knowledge, including treaty structures and end‑to‑end lifecycle operations. Proven expertise in process optimization and continuous improvement. Experience working cross‑functionally with the ability to translate complex operational issues into clear, practical solutions. Strong written and verbal communication skills, with the ability to influence at multiple levels. Experience with reinsurance administration systems and data platforms. Familiarity with Lean, Six Sigma, or similar methodologies. Prior experience supporting audits or regulatory reviews. Change management or transformation delivery experience. Power BI skills, including dashboard design, data modelling, and insight generation. Demonstrated research, problem solving, analytical, critical thinking, and relationship management skills. Business operations knowledge to include understanding the function's value chain and awareness of market conditions. Operationally minded with a strong bias for action and simplification. Comfortable challenging the status quo and driving change. Highly organized, detail‑oriented, and outcome‑focused. Collaborative, credible, and effective at building trusted partnerships.