What are the responsibilities and job description for the Business Lines Senior Territory Manager position at Liberty Mutual Insurance Group?
Territory & Agency Ownership Own and manage an assigned geographic territory, driving profitable growth and achieving written premium, profitability, and operational targets. Lead comprehensive agency management activities, including prospecting, business planning, engagement, training, compensation, and agency plant optimization. Manage a large and diverse agency footprint (100 storefronts), optimizing performance across the territory. Establish credibility as a trusted advisor by delivering product expertise, underwriting philosophy, appetite guidance, and system training. Support retention initiatives and new business development to deepen agency relationships and maximize revenue. Manage the account pipeline end-to-end, including renewals, and collaborate across multiple underwriting segments to ensure strong outcomes. Ensure appropriate book mix, risk quality, and overall profitability at both the agency and territory level. Develop, execute, and continuously refine high-quality agency and territory strategies aligned to enterprise Personal Lines and Business Lines priorities. Support strategic initiatives such as carrier consolidation (book transfers), agency expansion, service center integration, and new product or program rollouts. Partner closely with underwriting, product management, claims, and risk control teams to identify opportunities, resolve issues, and share competitive and market intelligence. Act as the voice of the agent and customer within the organization. Collaborate with Personal Lines and Business Lines counterparts on shared agency relationships. Provide mentorship and guidance to peers and team members, contributing to continuous improvement and best practices. Proven experience managing agency relationships and driving profitable growth within commercial insurance. Strong consultative, relationship-building, and influencing skills. Ability to work independently with limited supervision while managing complex priorities. Comfort leveraging data, tools, and insights to guide territory and agency strategies. Willingness to travel extensively within the assigned territory for in-person agency engagement. Minimum six years of progressively more responsible insurance sales and management work experience. Advanced knowledge of company services, products, marketing techniques, insurance contracts, risk funding and rating plans, and industry trends. Proven track record of revenue growth and sales success in a prior role. Proven success in developing and building partnerships, decision making and problem solving. Advanced knowledge of the business including production management, claims, loss prevention, underwriting, administration, sales operations and agency business operations. Highly effective written and oral communication skills, including presentation, persuasion, timing, tact and negotiation skills. High degree of customer focus, interpersonal relationship skills and problem solving. Advanced analytical thinking, business analytics and business development skills. Well versed understanding of marketing principles. Must be licensed by the state if required. Ability to travel daily with occasional overnight travel. Appropriate driving record required to operate a company vehicle.