What are the responsibilities and job description for the Auto Claims Trainee - Remote position at Liberty Mutual Insurance Group?
Claims Intake & FNOL: Accurately and efficiently capture new Auto and Property claims, ensuring all First Notice of Loss (FNOL) documentation is complete and precise. Leverage the best available resources to triage exposures and take the most appropriate action to advance the claim and pay what we owe. Consultative Policy Guidance: Provide clear, expert counsel to customers on coverage, filing options, and the claims process. Help safeguard and repair property while delivering peace of mind through informed, empathetic guidance. Effortless Customer Experience: Make every interaction seamless and easy for customers and agents. Be available, responsive, and proactive in setting expectations and outlining next steps. Speed of Execution: Match the pace of service to customer expectations. Expedite claims outcomes by removing friction, anticipating needs, and driving timely resolution. Collaborative Resolution: Partner with internal teams and external vendors to facilitate claim progression and ensure service continuity. Creative Problem Solving: Apply critical thinking and innovative approaches to resolve a wide variety of claims challenges and customer concerns. Accuracy & Compliance: Maintain high standards for documentation accuracy, confidentiality, and compliance. Meet or exceed service level goals for call handling and transaction quality. Logistical Coordination: Arrange support services such as rental cars and towing with care and efficiency, ensuring customers receive timely assistance. Minimum of 1-2 years of experience in a customer-facing or consultative role, preferably within insurance, financial services, healthcare, hospitality, or retail. Demonstrated success in roles requiring high attention to detail, problem-solving, and decision-making under time-sensitive conditions. Experience using claims systems, CRM platforms, or workflow tools to manage documentation and customer interactions a plus. Proven ability to deliver accurate, empathetic, and efficient service in a fast-paced environment. High school diploma or equivalent required. Bachelor's degree in Business, Communications, Insurance, or a related field preferred. Willingness to obtain and maintain applicable licenses through company-sponsored training programs.