What are the responsibilities and job description for the Customer Service Representative position at Liberty Healthshare?
Customer Service Representative
Member & Provider Services Care Advocate (MPSCA)
Pay: $17.00 per hour
Schedule: Monday–Thursday 9:45 a.m.-6:15 p.m.; Friday 9:00 a.m.–3:00 p.m.
Work Week: 38 hours paid as 40
Work Environment: Onsite / Call center
Position Overview
At Liberty HealthShare, our employees are one of our most important assets—and our members feel the difference every day.
As a Member & Provider Services Care Advocate (MPSCA), you’ll serve as the frontline support for one of the largest HealthShare ministries in the United States. You’ll assist members and healthcare providers by answering questions, resolving concerns, and guiding them through programs, guidelines, and tools with clarity, compassion, and professionalism.
This role is ideal for someone who enjoys helping people, thrives in a fast‑paced service environment, and wants to be part of a mission‑driven organization that values empathy, teamwork, and growth.
Why You’ll Love This Role
- Stable weekday schedule—no weekends
- Work 38 hours, get paid for 40
- Onsite training with continuous learning and development
- Opportunities for advancement within the organization
- Supportive, team‑oriented environment
- Mission‑driven work that makes a real difference for members and providers
Pay & Benefits
- Hourly Rate: $17.00 per hour
- Comprehensive benefits package, including:
- AultCare medical plan with prescription coverage
- Health Savings Account (HSA) with $4,392.00 annual employer contribution ($183.00 per pay, 24 pays/year)
- 403(b) retirement plan with up to 5% employer match upon hire
- Employer‑sponsored dental plan
- Liberty HealthShare program options
- Unum voluntary plans
- Paid Time Off (PTO)
- Company‑paid holidays (9)
- Employee Assistance Program (EAP)
- Bonus employee referral program
- YMCA Membership discount and reimbursement
- Minister on staff for employee support
What You’ll Do
- Answer inbound calls from members and providers with professionalism and empathy
- Address questions related to memberships, medical expenses, programs, guidelines, and online tools
- De‑escalate concerns and resolve issues while maintaining a positive, member‑focused approach
- Accurately document each interaction using established templates
- Assist providers with bill status, eligibility, and portal navigation
- Update member information and coordinate reprocessing of medical bills when corrections are needed
- Provide members with educational materials such as guidelines and decision guides
- Collaborate with teammates, leads, and leadership to improve the overall member and provider experience
- Escalate unresolved issues appropriately to Leads or Associate Managers
- Maintain working knowledge of current guidelines, programs, and talking points
- Perform additional related duties as needed to support team and department goals
Skills, Knowledge & Abilities
- Strong active listening, verbal, and written communication skills
- Ability to navigate multiple software systems efficiently
- Service‑oriented mindset with genuine compassion and empathy
- Ability to remain calm and professional in challenging situations
- Willingness to learn, grow, and continuously improve performance
Work Environment & Physical Requirements
- Corporate call center / office environment
- Ability to sit for extended periods
- Ability to work remotely (on an as-needed basis)
Learn More About Working at Liberty HealthShare
Watch: Working at Liberty HealthShare
https://libertyhealthshare.wistia.com/medias/qw2p6f9e3j
Explore Careers:
https://www.libertyhealthshare.org/career
EEOC Statement
Liberty HealthShare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Liberty HealthShare complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Liberty HealthShare expressly prohibits any form of workplace harassment based on race, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Liberty HealthShare employees to perform their job duties may result in discipline up to and including termination.
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $4,392