What are the responsibilities and job description for the MOVE IN COORDINATOR - SOUTH BAY at MT. PLEASANT position at Liberty Health?
Liberty Cares with Compassion….
LIBERTY SENIOR LIVING Is Currently Seeking An Experienced
MOVE-IN COORDINATOR
Job Summary
Background checks/drug-free workplace.
EOE.
LIBERTY SENIOR LIVING Is Currently Seeking An Experienced
MOVE-IN COORDINATOR
Job Summary
- Develop and sustain customer relationships throughout the sales process to successfully manage and execute the move in process.
- Complete move in paperwork with new resident or responsible party and ensure it’s uploaded to applicable systems in a timely fashion.
- Provide excellent customer service, have attention to detail and communicate move-in dates and times with teammates to ensure a positive customer experience.
- Conduct follow up and follow through on activities in an effort to retain prospects and new residents.
- Conduct on site sales and lead tours as needed.
- Conduct off site sales appointments and outreach activities as directed.
- Support and participate in sales events for prospects and residents that may be on or off-site.
- Interact with lead sources, prospects and residents through a variety of outreach, sales functions and in-community activities.
- Required to learn and utilize the CRM system to record and track all prospect engagement as prospects move through the sales cycle.
- Strive to achieve and/or exceed goals related to prospect activities, scheduling/facilitating tours, achieving priority partners and occupancy.
- Work cooperatively with other departments for the benefit of the new resident to transition to the community in a stress-free environment.
- Maintain confidentiality of medical information and/or contact information.
- Must know and comply with all applicable rules, policies, standards and guidelines related to employment with Liberty Senior Living and its communities.
- Other duties as assigned by Supervisor.
- Must have a college degree (A.A. or Bachelor’s) in Marketing, Business Administration or related.
- 2 years’ previous sales and/or marketing experience preferred.
- Must have excellent interpersonal, communication skills with the prospects, visitors, residents and staff.
- Maintains positive attitude, tone and atmosphere while being conscientious, trustworthy, dependable and punctual.
- Must treat each prospect, visitors, residents, staff and your supervisor with courteousness and respect.
- Must demonstrate neat appearance and good personal hygiene and set example for other staff by wearing appropriate uniform/attire and nametag as established by supervisor.
- Must know and follow fire and safety protocols, infection control practices and wearing of protective equipment.
- Must attend all required in-service training.
- Must be proficient in Microsoft Office.
Background checks/drug-free workplace.
EOE.