MEDICAL TRANSPORTATION INTAKE LIAISON

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We are currently seeking an experienced:

MEDICAL TRANSPORTATION INTAKE LIAISON

JOB SUMMARY:

• Receive and process inbound trip requests by phone, fax, and online submission from nursing homes, hospitals, discharge planners, case managers, and individual clients.
• Collect and verify all required patient information, including name, date of birth, pickup/drop-off addresses, appointment times, mobility needs, and insurance or billing details.
• Will accurately intake and record all transport appointments, ensuring all scheduling information is complete and organized.
• Utilize transportation management software Facility portal to review appointments.
• Monitor appointments dynamically to accommodate cancellations, urgent add-ons, and delays.
• Communicate trip confirmations, changes, and cancellations to referring facilities, Transportation Scheduling Coordinators, and clients in a timely manner.
• Complete web inquiries promptly, responding to new client requests and directing them through the intake process.
• Completes Quality Assurance monitors according to policies and procedures.
• Assists in maintaining a good working relationship with the community, hospital, physician offices and other health care facilities and agencies and assuring coordination of services for residents/clients.
• Intake and scheduling of all appointments and transportation requests is the primary duty of this position.
• Perform other duties as assigned by immediate supervisor.

JOB REQUIREMENTS:

• Must be at least 18 years of age, must be of good moral character, and have a genuine concern for the elderly and disabled.
• High school diploma or equivalent required
• Previous experience in a medical, healthcare, or transportation setting preferred
• Experience in a customer service or call center environment a plus
• Must be willing to work with various department directors, patients, family members, and community health care providers.
• Proficient in Microsoft Excel or similar spreadsheet software
• Must maintain strict confidentiality in accordance with HIPAA regulations
• Must have the ability to plan, organize, and follow-up on work assignments.
• Must have the ability to make independent decisions and work well under pressure.
• Must have the ability to be flexible in performing diverse tasks

Visit www.libertycareers.com for more information.
Background checks/drug-free workplace.
EOE.