What are the responsibilities and job description for the CONCIERGE - CAROLINA BAY AT AUTUMN HALL position at Liberty Health?
Liberty Cares
With Compassion
Liberty Senior Living Is Currently Seeking An Experienced
CONCIERGE
Job Summary
Background checks/drug-free workplace.
EOE.
With Compassion
Liberty Senior Living Is Currently Seeking An Experienced
CONCIERGE
Job Summary
- Due to the nature of the job, a high degree of confidentiality is expected.
- Answer phones, route calls to the appropriate person or department.
- Ensure all entering sign in via kiosk.
- Call resident apartment to announce visitor before sending visitor to apartment.
- Enter work orders for housekeeping, pest control, and/or maintenance issues as called in or requested by residents, staff, and/or guests.
- Accepts packages, monitors for postal delivery, and pick up. Call residents who have received packages or deliveries.
- Inform immediately the Executive Director and other department heads when officials enter the building; i.e., Health Department, Department of Insurance, Fire Marshall, etc.
- Must understand how to initiate assistance from local medical professionals; i.e., police, EMT, etc. (911)
- Must know building layout and be able to assist emergency services in locating resident units in the event of an emergency.
- Must have working knowledge of fire alarm panel and be able to direct resident response in the event of an emergency.
- Receives and delivers flowers and initiates a call to appropriate person as soon as possible.
- Assist individuals who come to complete applications and direct them to the appropriate department head.
- Meet and greet all new residents.
- Assists visitors, families and employees as needed.
- In case of a fire, must know the Fire Plan, be able to participate in fire response and follow all policies and procedures.
- If working evening must follow security procedures to secure the building, which requires extensive walking throughout the building/community several times a shift.
- If working overnight, makes rounds throughout common areas to ensure building security and resident safety.
- Deliver Newspapers to resident doors throughout the building.
- If working day shift, completes resident daily check in at 10am, which may require visits to the resident’s apartment for verification.
- Must respond to resident emergency calls as they occur.
- Must be available to assist before, during, and after any type of disaster.
- Must have computer and critical thinking skills.
- All other duties as assigned.
- Must be a high school graduate
- Must be a team player with a positive and considerate attitude.
- Must be organized and able to handle multiple tasks at one time.
- Must have knowledge of computers.
- Must be able to work well under pressure.
- Must be able to problem-solve.
- Must be willing to perform various functions.
- Must read, know, follow and explain personnel, department and facility policies as they pertain to the Business Office.
- Must be able to be cheerful and represent a positive, professional first impression at all times.
Background checks/drug-free workplace.
EOE.