Digital Employee Experience (DEX) Support Analyst

Open Date: November 24, 2025

End Date: December 31, 2025

Role Overview

The Digital Employee Experience (DEX) IT Support Analyst supports day-to-day operations of the company's Digital Employee Experience service and aids in the deployment of new IT systems and policies for end-users, Physically in the Denver office but able to assist and work with the European team members. The position involves offering technical assistance for software, hardware (Compute & Network), and other computer systems, including troubleshooting and diagnostic testing. The role supports a broader global engineering team with development and operations of the DEX platforms whilst balancing executive,end user support with engineering tasks. This position serves as the internal "face" of IT and acts as a liaison to ensure high-quality service delivery to the business.

Key Responsibilities

• Serve as the first point of contact for technical assistance via multiple communication channels including chat, email, phone, and face-to-face.
• Provide Executive, EA, PA support
• Manage A/V equipment and meeting rooms.
• Oversee platform engineering including office infrastructure and manage call, ticket, and mailbox queues to meet service level agreements (SLAs).
• Perform remote troubleshooting using diagnostic techniques and guide customers through problem-solving.
• Escalate unresolved issues to higher-level support.
• Provide accurate information on IT products and services.
• Record and track issues and resolutions in the ticketing system.
• Follow up and update customers on their case status.
• Relay customer feedback to relevant internal teams.
• Analyse reports to identify common issues and propose procedural improvements.
• Train other staff in troubleshooting and diagnostics.
• Perform engineering tasks, design conditional access polices, implement new initiatives from start to end.
• Be part of both engineering and helpdesk and work in both as capacity allows
  
  

Working Relationships and Team Dynamics

Internal

The Analyst Works Closely With

• Other members of the L Tech Department and the DEX team.
• Employees of Liberty Global and subsidiaries.
• IT leadership and technical teams (Level 3), with responsibilities to cover for them when absent.
• Executive leadership.
  
  

External

Interaction With

• Hardware and software vendors.
• Partners, contractors, and contingent labour as required
  
  

Skills And Abilities

The role requires:

• Previous experience in IT support and customer service.
• Solid understanding of computer systems, security, networks, databases, data storage, and telecommunications.
• Strong troubleshooting and diagnostic skills.
• High computer literacy and organizational abilities.
• Excellent written and verbal communication.
• A bachelor's degree in Information Technology, Computer Science, Information Systems, or related fields.
• Strong interpersonal skills to communicate effectively across the organization.
• Being an excellent team player.
  
  

Technical Knowledge

The Analyst Should Be Knowledgeable In

• Microsoft products including Intune (across Windows, MAC, iOS, Android), Teams, Office 365 suite, OneDrive, SharePoint Online, Exchange Online, Mobile Application Management (MAM), Mobile Device Management (MDM), AutoPilot, Defender, Power Platform, and general AI concepts.
• Ticketing systems and change management processes.
• Microsoft Teams Room (MTR) hardware configuration and support.
• Toshiba hardware for printing, including troubleshooting and configuration.
• Kiteworks, Workspace One, Bitlocker, Active Roles, Azure, Multi-Factor Authentication (MFA)
• Be able to manage and configure: Cisco networking products, Meraki, Checkpoint / Firewalls,
  
  

What's in it for you?

We offer a competitive salary, bonus, and benefits

• The base salary range is $68,000 to $85,000, based on the level of experience.
  
  

A Few Benefits That Our Employees Enjoy Are

• Comprehensive benefit plans (medical/dental/vision) starting on day one
• 401(k) with 100% match up to 10% of base salary in the form of company stock (LBTYK series)
• Discretionary Bonus Incentive (annually)
• Discretionary Equity Grants (annually)
• Paid time off
• Access to a private café, fitness centre, and paid parking
• Liberty Global participates in the E-Verify program
  
  

How to apply?

To express interest in this opportunity, please submit your application via Liberty Global job portal.

Please note, in any materials that you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Who are we?

Join Liberty Global and Shape Tomorrow’s Connections Today!

Liberty Global is Bermudan company listed on NASDAQ. At Liberty Global, we connect people through cutting-edge technology. As a world leader in broadband, video, and mobile communications, we invest in fibre and 5G networks, providing approximately 80 million fixed and mobile connections through leading brands, such as Virgin Media O2, VodafoneZiggo, and Telenet. Our Ventures portfolio has strategic stakes in over 75 companies in content, tech, and infrastructure, including ITV, Formula E, AtlasEdge, and Egg. We prioritize diversity, equity, and sustainability, using technology for good. If you're entrepreneurial and thrive on challenges, join our high-performing team.

Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background.