What are the responsibilities and job description for the Collector position at Liberty Federal Credit Union?
Liberty FCU, a full-service credit union, is seeking a full-time Collector to join the Asset Protection (Collection) Department. The successful candidate must demonstrate professionalism, possess problem solving skills, and be able to focus in a fast-paced environment. Experience in collections is preferred. If interested, please proceed by clicking Apply.
Essential Functions & Responsibilities:
Essential Functions & Responsibilities:
- Contact past due members through outbound calling campaigns, email, and text messaging.
- Maintain accurate documentation of collection efforts and reasons for delinquency.
- Make payment arrangements to resolve past due loans, including modifications, extensions, and various other options.
- Update addresses, phone numbers, and other contact information.
- Skip trace through various websites, review for repossession referrals on auto loans.
- Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures.
- Adhere to all federal, state, local and internal laws, regulations, and policies.
- Participate in web-based and instructor led training sessions to assure that appropriate collections calling techniques are developed to respond to new and challenging calling situations.
- Perform other duties as assigned.
- High school education or GED equivalent.
- Collection and call center experience preferred.
- Demonstrate behaviors based on credit union values: S.E.R.V.I.C.E.
- Ability to communicate effectively in both verbal and written formats.
- Ability to manage multiple tasks, work in fast-paced environment, and meet deadlines.
- Ability to exercise discretion and good judgment in making decisions and maintain confidentiality of materials handled.
- Ability to be flexible and work under high pressure in a complex environment.
- Paid Holidays
- Paid Time Off (Vacation, Sick and Personal Days)
- Medical, Dental and Vision Insurance
- 401(k) retirement program with matching funds
- Employer paid Group Term Life Insurance, Short Term and Long-Term Disability Insurance
- Tuition Reimbursement Program