What are the responsibilities and job description for the Customer Service Representative position at Liberty Collision Center?
Now Hiring: Customer Service Representative
Join the CollisionRight Team
Why CollisionRight
When you join CollisionRight, you're not just starting a job you're joining a team that genuinely looks out for one another. We celebrate wins together, support each other through challenges, and take real pride in the work we do every single day. Here, you matter.
- Competitive pay and bonus opportunities
- Paid Holidays, Floating Holidays and PTO
- Medical, Dental and Vision Insurance
- Company-Paid Life Insurance
- Supplemental Life and Disability Coverage
- 401(k) with Company Match
- Paid Parental Leave
- Paid Training and Career Development
- Supportive, team-first culture
We invest in your growth because your success is our success.
What We're Looking For
- High school diploma, GED, or work equivalent
- 1 year of related work experience, preferably in a customer service role
- Automotive industry experience a plus (not required)
- Comfortable using computers
- Friendly, professional, and calm under pressure
- Reliable, organized, and team-oriented
Your Role
- Greet all customers in a timely and professional manner, whether on the phone or when they walk in the door
- Answer inbound calls within 2 rings, and relay messages to the recipient immediately when a question can't be answered directly
- Answer customer questions accurately and to the best of your ability
- Maintain a positive, professional attitude with all customers at all times
- Have customers complete the information sheet with the required personal and insurance details, then enter it into the computer and let the Estimator know the customer is waiting
- Set up any customer-requested tows and coordinate closely with the Estimator
- Start and organize customer files, complete tow sheets and other needed documents, and hand them to the Estimator
- Document and collect all payments when a vehicle is ready to be delivered back to the customer
- Organize the front office daily to keep the space presentable for customers
- Order office supplies as needed for employee use
- Organize and maintain the company calendar to ensure enough Estimator coverage for customer estimates
- Coordinate rentals through Enterprise, Hertz, or another provider so the vehicle is ready when the customer needs it
- Stay calm and professional when assisting customers in distress
Why You'll Like It Here
You'll be the welcoming first face our customers see and the steady voice they hear while working in an environment that values your contribution and supports your growth. Apply today and take pride in your work with CollisionRight.
This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.