What are the responsibilities and job description for the EFT Specialist position at Liberty Bank - CT?
At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment.
SUMMARY OF THE JOB:
This position is responsible for Processing EFT bank disputes through Centrix DTS. Ensures the customer experience is consistently aligned with Liberty Bank’s Leadership, Vision, Mission and Core Values. Collaboration with internal business partners, as well as being a strong team player who takes pride in performing well and helping others all while contributing to a positive team environment.
ESSENTIAL FUNCTIONS:
Responsible for investigating and researching Regulation E Error Resolution disputes in accordance with Regulation E Electronic Funds Transfer requirements. Process chargeback adjustment entries to Fiserv. Serves as the main point of contact for customer-related questions and requests and ensures timely resolution of customer debit card issues. Serves as a back for wire transfers.
Minimum knowledge/skills:
Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. The Bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin, or veteran status.
Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
SUMMARY OF THE JOB:
This position is responsible for Processing EFT bank disputes through Centrix DTS. Ensures the customer experience is consistently aligned with Liberty Bank’s Leadership, Vision, Mission and Core Values. Collaboration with internal business partners, as well as being a strong team player who takes pride in performing well and helping others all while contributing to a positive team environment.
ESSENTIAL FUNCTIONS:
Responsible for investigating and researching Regulation E Error Resolution disputes in accordance with Regulation E Electronic Funds Transfer requirements. Process chargeback adjustment entries to Fiserv. Serves as the main point of contact for customer-related questions and requests and ensures timely resolution of customer debit card issues. Serves as a back for wire transfers.
Minimum knowledge/skills:
- Attention to Detail: Crucial for accuracy in financial data.
- Strong oral, written, and interpersonal communication
- Technical Proficiency: Familiarity with banking software, payment technologies and Microsoft Office Suite.
- Problem solving: Ability to resolve complex issues efficiently.
- Regulatory Knowledge: Understanding of financial laws and compliance.
- High analytical aptitude with the ability to synthesize information from multiple sources simultaneously.
- Ability to build and maintain strong working relationships, functions well in a team environment and independently.
- General Office Equipment
- Keyboard Dexterity
- Prolonged Sitting
Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. The Bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin, or veteran status.
Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.