What are the responsibilities and job description for the Customer Operations Associate position at liberis?
At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.
The role
Customer Operations sits at the heart of Liberis. We own the merchant journey from onboarding through to in-life support and play a key role in scaling our business across Europe.
We’re looking for a German-speaking Customer Operations Associate to join our growing Munich team. This is an excellent opportunity for a graduate or early-career professional to build experience in FinTech, payments and customer operations within a fast-growing international business.
What you'll do
- Be the main point of contact for our German-speaking merchants
- Own customer queries end-to-end via phone, email and live chat
- Investigate and resolve payment-related issues
- Work closely with Sales, Underwriting and other teams to ensure a smooth merchant experience
- Share customer feedback to help improve our product and processes
What we are looking for
- Fluent German and English
- Strong communication and problem-solving skills
- Interest in fintech or financial services
- Organised, adaptable and eager to learn
- Nice to have: competency in Czech, Slovak or Polish would also be an advantage!
What happens next?
Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
Our hybrid approach
Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.
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