Restaurant Floor Supervisor

The Restaurant Floor Supervisor in directing and organizing the restaurant staff to ensure first class service, food and beverage offerings and marketing to maximize profits and guest satisfaction.

Essential Functions

Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

• Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guests’ interactions

• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.

• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.

• Observe performance and encourage improvement where necessary.

• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.

• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, acting as a role model for the staff.

• Ensure basic standard operating procedures for all outlets are in place and are in compliance with Federal, State, Local and Libbey’s own practices (e.g. TIPS Certification, ServSafe).

• Ensure that all steps of services as outlined in training manuals are being followed on a daily basis.

• Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Answer phones in a clear voice, coordinate and document reservations. Maintain a positive rapport with all departments and attend relevant meetings.

• Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.

• Utilize computer to accurately charge customers.

• Ensure that all standards and cash handling procedures are met.

• Maintain cleanliness of all outlets on a daily basis.

• Solicit feedback from guests concerning the service and food and beverage offerings in all outlets.

• Work closely with Restaurant Manager. Ensure all daily reports are submitted in a timely fashion.

• Assist Restaurant Manager in planning and setting up special events for the restaurant and bar (e.g. Mother’s Day, Easter, Father’s Day, Thanksgiving, Christmas Eve, New Years, Holiday Events, etc.)

• Report to Restaurant Manager any staffing and employee disciplinary concerns and/or issues.

• All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.

• Report to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.

• Cross train to assist at any position within the Restaurant and Bar in case of emergency.

• Complete other duties as may be assigned by Restaurant Manager.

Competencies

• Customer Focus.

• Micros 3700 POS Operations.

• Open Table

• Microsoft Office

• Communication Proficiency.

• Ethical Conduct

• Organizational Skills.

• Stress Management/Composure.

• Multi-task oriented.

Supervisor Responsibility

Restaurant Staff

Work Environment

This position operates in a Restaurant/Bar setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but not limited to, cuts, slipping, tripping, falls and burns. Frequent hand washing is required.

Specific Job Knowledge, Skill and Ability

• Through knowledge of Food & Beverage operation including foods, beverages, supervisory aspects, service techniques and guest interactions.

• Considerable skills in math

• Ability to walk, stand, and/or bend continuously to perform essential job functions.

• Frequently wash hands

• Be able to lift up to 35 lbs and lift objects overhead. The ability to move, lift and/or stacking of alcoholic beverages and non-alcoholic beverages.

• Ability to communicate in English, both orally and written, with guests and employees, some of whom will require high levels of patience, tact and diplomacy to defuse anger and to collect accurate information and to resolve problems.

• Ability to work under pressure and deal with stressful situations during busy periods.

• Meet governmental regulations dealing with the sale of alcoholic beverages.

• Meet governmental health requirements.

• Requires standing and walking 95% of workday.

• Physical activities include walking, talking, standing, stooping, hearing, seeing, talking, bending, reaching, feeling, touching, writing, grasping, handling, stretching, balancing, pushing, pulling.

• Interaction with all types of people.

• Considerable repetitive motion of hands, wrists, shoulders and back is required.

• Good close and distant vision and ability to adjust focus between the two.

Work Schedule Expectation

This position will need to be able to work a flexible schedule to include days, evenings, weekends and holidays.

EEO/AAP Policy Statement

Libbey’s provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.