What are the responsibilities and job description for the Lia Honda Enfield - Automotive Assistant Service Manager position at Lia Auto Group?
Lia Honda Enfield is seeking an experienced, high performing professional to join out growing Fixed Operations teams as Assistant Service Manager/Lead Service Advisor. This role is a leadership-track position to grow our service business, elevate customer experience and drive operational excellence.
COMPENSATION RANGE: $80K-$140K
SIGN ON BONUS: N/A
REQUIREMENTS:
Proven experience in automotive service advisor or service department leadership
Strong operational mindset with ability to manage both people and processes, ability for coaching, training and developing others
Track record of driving revenue while maintaining high customer satisfaction
Excellent communication skills and professional presence
Organized, performance driven, accountable and comfortable working in fact paced, high volume environment
Must have cleanvalid driver's license
KEY RESPONSIBILITIES:
Lead the service advisor team to deliver exceptional customer experience
Drive work flow efficiency to maximize technician productivity and shop capacity
Coach, mentor advisors on sales process, communication and CSI performance
Assist with daily operations including scheduling, dispatch coordination and repair order management
Monitor KPIs such as labor rate, hours per PO, maintenance penetration and advisor performance
Step into managerial responsibilities if needed
Any other duties assigned by manager
BENEFITS:
Medical, Dental and Vision
401K Plan with Employer Match
Paid Time Off
Paid Weekly
An employer funded Life Insurance Plan
Discounts on services and parts
Employee vehicle purchase plans
Company provided uniforms
ABOUT US:
The Lia Auto Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr. The group consists of 21 dealerships throughout New York, Connecticut, and Massachusetts, offering a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR). Lia also provides rental and full-body repair services at the Lia Collision Center in Colonie, NY.
The Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY. Our team of over 1,500 dedicated staff members have delivered quality products and exceptional consumer experiences for over 40 years.
With a long history of success and continuous expansion, the Lia Auto Group provides ample opportunity for development and growth to current and future employees. We offer competitive wages, generous benefits, and a rewarding, safety-conscious work environment. We seek those who can help us take our growth and service to the next level.
COMMUNITY:
We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.
Salary : $80,000 - $140,000