What are the responsibilities and job description for the Patient Care Coordinator position at LHM Physical Therapy Institute?
Position Summary:
A patient care coordinator helps the licensed clinicians to provide better care to their patients by absorbing both the administrative functions, as well as assisting with therapeutic exercise delivery. Under the supervision of a licensed physical therapist, the patient care coordinator guides patients through exercises, while observing them during their treatment. In addition, they prepare the clinical environment for the care to be delivered by way of assisting with cleaning, laundering, and preparing exercise set up. The patient care coordinator may also be responsible for answering the phone, scanning documents, tracking POC signatures, assisting patients with their paperwork, scheduling, collecting co-pays and navigating patients through the clinic. This position is often entry level into the field.
Essential Job Functions and Responsibilities:
· Treat all employees according to LHM Mission Statement and Core Values.
· Establish internal and external relationships of mutual trust and respect.
· Assist the licensed clinical team with patient care, within the scope of the State Practice Act.
· Help patients navigate the clinical environment.
· Clean and prepare treatment areas.
· Change and wash linens used in the clinic in accordance with sanitation standards.
· Perform clerical tasks such as answering phones and scheduling patients.
· Learn and be familiar with basic functionalities of the EMR system, such as viewing the activity log, helping maintain the POC dashboard, new patient registration and scheduling patients.
· Collect patient co-pays.
· This position may be responsible for the ordering of both office and clinical supplies.
· Ability to organize and prioritize workload.
· Detail oriented and able to multi-task
· Other duties as assigned from time to time. This position description is subject to change at any time.