What are the responsibilities and job description for the Customer Service Representative position at LHH US?
Customer Service Representative
LHH is seeking a friendly and detail-oriented Customer Service Representative to support customers of an insurance plan on a temporary basis. The representative will assist with policy inquiries, billing questions, claims-related information, and general customer needs while providing professional and timely service.
Key Responsibilities:
Search managed by: Marissa Moore
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
LHH is seeking a friendly and detail-oriented Customer Service Representative to support customers of an insurance plan on a temporary basis. The representative will assist with policy inquiries, billing questions, claims-related information, and general customer needs while providing professional and timely service.
Key Responsibilities:
- Respond to customer inquiries by phone, email, and other channels.
- Assist with insurance policies, billing, claims, and account information.
- Resolve customer concerns and escalate complex issues when needed.
- Maintain accurate customer records and follow company procedures.
- Provide a positive, professional customer experience.
- Excellent communication and customer service skills.
- 3-5 years in a customer service role, preferably within the healthcare industry.
- Strong attention to detail and problem-solving abilities.
- Ability to handle sensitive customer information professionally.
- Previous insurance or customer service experience preferred.
Search managed by: Marissa Moore
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Salary : $20 - $22