Senior Living Manager

The Senior Living Manager is responsible for the management of all Senior Living Ancillary Services (including, but not limited to out-patient therapy, home health, hospice) within their communities. Responsible for patient care provisioning, operations management, program innovation, growth strategies supervision of therapists, on-boarding, and orientation of therapy associates. Maintains the objectives, goals, and philosophy of healthcare delivery in conjunction with our continuum model. Monitors efficiency levels within operations, assuring prudent financials, resource utilization, and provides staff education and training. Ensures the efficient and effective operation of Ancillary Services and interdisciplinary team process as well as open communication with the regional team, community leaders, referral sources and physicians. Reports to Senior Living Director (SLD) on development and growth of LHC programs and associates.

• Works in conjunction with the Senior Living Leadership Team (SLD, RTD, Regional Operations, Sales) concerning the implementation and oversight of the clinical programs. Assists in conducting on-going clinical needs assessment and promotes development of the clinical program.
• Fosters a healthcare program that provides a continuum of highest quality care for the patient and family while meeting the guidelines set by the insurer. Consistently demonstrates sound judgment in the evaluation, planning, implementation, and follow-up of healthcare services.
• Manages the documentation process to ensure completeness, accuracy, timeliness, and compliance with insurers' guidelines.
• Proficient in understanding and analyzing KPIs and problem solving to ensure they are met.
• Fluent in running all necessary reports to operate the business. Demonstrates the ability to analyze the data and think critically through problems and solve identified issues to achieve the business objectives.
• Works in conjunction with Home Health and to ensure appropriate utilization and clinical outcomes.
• Manages the staff including, but not limited to hiring, coaching, development, and termination for the purpose of monitoring departmental performance, facilitating clinical program growth, and developing leadership skills.
• Conducts associate performance reviews and Engagement Surveys to foster continued development.
• Ensures adequate staffing coverage for the provisioning of therapy services on a day-to-day basis. Oversees caseload management, utilizing all available resources effectively to ensure productivity standards are met.
• Leads new initiatives and is responsible for the successful implementation of programs. Takes responsibility for learning and managing new programs or initiatives within their management area.
• Serves as an education resource to the community regarding healthcare services. Coordinates available resources for staff and families. Markets LHC Services to any appropriate audience.
• Oversees compliance for state survey and other regulatory practices.
• Assists and participates in the Continuous Quality Improvement Program as required.
• Maintains current knowledge of national and state requirements for scope of practice, supervision, credentialing, and on-going competency. Assumes responsibility for on-going continuing education and professional development.
• Maintains a positive relationship and rapport with co-workers, patients, family members, and community associates. Assures the highest standard of ethical and clinical practices. Adheres to communication and accountability guidelines established by regional administration.
• Creates a climate for personal and professional growth also maintaining open lines of communication with associates.
• Provides follow-up on patient hospitalizations and makes contact with patients upon return.
• Participates in the integration of the Senior Living Operations. Integrates efforts with the internal Care associates to ensure continuity and carryover of programs.
• Implements and supervises a screening protocol that will identify appropriate rehabilitative need and monitor functional changes in the patients. Ensures individual patients are scheduled efficiently amongst the team.
• Supervises and participates in the process for inventory device management.
• Reviews the quality and appropriateness of the total services delivered and of individual physical, occupational, and speech therapy programs for effectiveness and efficiency, using predetermined criteria.
• Monitors and maintains treatment space and adheres to Policy and Procedures.

• Must be a currently licensed Physical Therapist, Physical Therapist Assistant, Occupational Therapist, Certified Occupational Therapist Assistant, Speech Language Pathologist, licensed Practical Nurse, or Registered Nurse in at least one state that they are responsible for overseeing.
• Minimum of five years of experience, two years of which must have been in direct therapy care, multi-discipline therapy management experience preferred.
• Must possess an understanding of clinical operations, staffing, business development, program development, human resource functions, therapy contracts, and financial reports. Must have strong analytical, problem solving, organizational, oral and written communication, project management, and leadership skills. Must be proficient in the use of current electronic medical record and business technology software systems.