What are the responsibilities and job description for the Schedule Specialist position at LHC Group?
Summary
We are hiring for a Schedule Specialist.
At Caretenders Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people.
We strive to offer benefits that reward the whole you!
- employee wellness programs
- holidays & paid time off
- continuing education & career growth opportunities
- company-wide support & resources to help you achieve your goals
Take your career to a new level of caring. Apply today!
Responsibilities
-Utilizes EMR and scheduling tools to efficiently schedule all visits with field staff taking into account business needs, patients’ needs and employee needs
-Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
-Monitors Pending Referrals daily and assigns licensed professional (LP) and patient care manager for all SOC visits.
-Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate.
-Runs Scheduling Request Report daily, completes requests as appropriate for Medicare week. Monitors productivity and distribution of regular visits for caregiver optimization, communicates with team leader as appropriate.
-Reviews Unverified Visit report daily. Communicates directly with field staff, patient care manager, clinical director as needed.
-Monitors action screen and processes all assigned tasks, coordination notes, admin tasks in a timely manner.
-Assists in coordination of scheduling and tracking all supervisory visits and therapy reassessment visits, as required per regulatory requirements.
-Attends and participates in annual in-service programs, workshops, continuing educational programs, seminars, etc.
-Communicates professionally with all employees and external contacts (physicians, referral sources, etc.
-All other duties as assigned.
Education and Experience
- High school education or equivalent
Experience Requirements
- Minimum one year of scheduling experience in health care setting using an online scheduling system is preferred.
- Exceptional organizational, customer service, communication, and decision making skills required.
- Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits
Company Overview LHC Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.