What are the responsibilities and job description for the Operations Support Leadership Specialist , Allocated Leadership Ops HH North Zone, HO, 6140030, EXEMPT position at LHC Group?
Summary
The Operations Support Specialist is a clinical leader who provides agency office support with subject matter expertise in key agency office roles including Regional Vice President (RVP), Executive Director, Administrator, Clinical Director, and Patient Care Manager. This position may also provide training and support for operational processes for various clinical roles. Working with operational leaders the Operations Support Specialist works to ensure the agency is operating within LHC norms and works to ensure LHC processes are implemented and followed. The Operation Support Specialist works to ensure patient care is provided safely.
Responsibilities
- Ability to complete the duties of a Regional Vice President, Executive Director, Administrator, Clinical Director and Patient Care Manager as needed for agencies
- Provides on-site or remote leadership for agencies in coordination with local and regional leadership.
- Works as operational change agents using key change management tools including communication, obtaining feedback from agency staff, advising agencies as internal customers, providing encouragement and data to support change.
- Ensures agencies are proving safe, compliant and high-quality care within the norms of LHC
- Ensures agency is providing efficient care and poised to grow
- Ensures the agency embodies the LHC culture
- At the direction of the operations leadership assists struggling agencies to attain 6 pillar excellence
- Work as operational improvement experts using knowledge of LHC standard operating procedures, metrics, reporting and other key performance indicators to identify root causes, work to begin improvement, consult with and/or advise agency leadership during assignment and coach for improvement.
- Works as operational trainer – specifically teaching agency office-based and field professionals LHC’s operational processes and policies. This includes collaborating with agency teams to identify training needs, develop and implement training plans.
Education and Experience
Education & Experience
- At least 5-years healthcare experience, and at least 2 years of that experience needs to be in leadership.
License Requirements
- Current RN, NP, PT, OT or ST licensure in state of practice with at least 2 year experience as a leader in home health or hospice care. Compact licensure strongly preferred or the ability to be licensed in the states within the territory
- Current Driver's License, vehicle insurance, and access to a dependable vehicle or public transportation
- CA: One year prior professional nursing experience.
- LA: At a minimum, one year of clinical experience. RN licensure must have no restrictions.
- AK, AL, AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MA, MI, MD, MN, MO, MS, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, VA, WA, WI, WV: No other state specific requirements.
Company Overview LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.
At LHC Group we are proud to offer benefits that support your physical and emotional wellbeing. Review LHC Group's comprehensive benefits and perks: https://bit.ly/LHCGBenefits
LHC Group Inc Home Office a part of LHC Group family of providers – the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.