What are the responsibilities and job description for the Customer Service Rep - Frederick, MD position at LHC Group?
Summary
LHC Group is hiring!
Provides assistance in our medical equipment office including intake of referrals, answering telephones, greeting visitors, processes private pay claims and other responsibilities as assigned.
Responsibilities
- Assists with intake of referrals for medical equipment/supplies.
- Answers telephone and gives information to callers; greets visitors, ascertains nature of business, provides information or conducts visitor's to the appropriate person.
- Sends, tracks, and re-submits if necessary, all Certificate of Medical Necessity forms and Written Confirmation of a Verbal Order Forms.
- Assists in delivery and pick up of Medical Equipment when necessary.
- Is required to take on call rotation for Medical Equipment.
- Processes Private Pay Claims and performs follow-up on delinquent accounts and establishes corrective action plan when necessary.
- Resolves all customer request, inquiries, and concerns in an expedient and respectful manner.
- Performs other duties as may be required or assigned.
Education and Experience
- Experience : 6 months
- License, Registration, and / or Certification Requirement: No
- Experience Desired: Medical Equipment office setting. Clerical or business office experience in a Medical equipment setting desired.
- Skill Requirements: Excellent oral and written communication skills. Excellent organizational and analytical skills. Accurate data entry skills. Telephone communication skills.
- Skills Desired: Basic PC skills including PC based applications (MestaMed, HME Express). Mathematical aptitude. Detail oriented. Medical terminology knowledge.
Company Overview LHC Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
At LHC Group we are proud to offer benefits that support your physical and emotional wellbeing. Review LHC Group's comprehensive benefits and perks: https://bit.ly/LHCGBenefits
LHC Group Inc Home Office a part of LHC Group family of providers – the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.