What are the responsibilities and job description for the Customer Account Representative- Long Term Services position at LHC Group?
Summary
The Customer Account Representative manages customer accounts through the processing of new referrals, ongoing follow up, report management, and customer service. Assists in the identification and recruitment of qualified on-site assessors.
Responsibilities
- Process new referrals from customers by referring to appropriate field subcontractors.
- Manage progress of subcontractor assignments and ensure work is completed in a timely manner.
- Provide telephonic follow ups as needed on active clients.
- Provide telephonic customer service to account and field calls pertaining to other accounts.
- Monitor active clients within account and ensure that high quality service is delivered.
- Retrieve, file and communicate medical information for accounts as needed.
- Receive and respond to customer inquiries in a prompt and courteous manner.
- Provide assistance to other departments as needed Maintain productivity and quality standards in accordance with hours worked.
- Use appropriate resources to ensure accurate information.
- Recognize and communicate problems/issues immediately for rapid resolution.
- Uphold confidentiality standards as defined by LTS and HIPAA.
- Participate in Quality Improvement activities.
- Attend staff meetings, educational programs as directed.
- Duties as assigned by manager.
Education and Experience
- College degree preferred
- Adequate typing and transcription skills
- Computer literacy
- Excellent oral and written communication skills, including knowledge of proper grammar, spelling, and punctuation
- Knowledge of medical terminology preferred
- Customer service awareness
- Must be organized, well-spoken, polite, team oriented, patient and adaptable to fluctuating needs of the position
Company OverviewLHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.
Long Term Solutions a part of LHC Group family of providers – the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.