What are the responsibilities and job description for the CORE Manager - Louisville, KY position at LHC Group?
Summary
The CORE Manager oversees the home health referral process by managing a team that supports all administrative and operational activities to ensure complete, timely, and accurate referrals are processed and transitioned to the agency for evaluation and care. This role involves meeting standard KPIs, collaborating with other departments for continuous improvement, and acting as a liaison between the business development team and the clinical/operational team.
Responsibilities
- Ensures the CORE team is adequately staffed according to the staffing model.
- Responsible for selecting team members, orientation and training, and timely evaluations.
- Oversees day-to-day workflow and sets priorities for staff.
- Works with leadership to develop training materials and ensure updates as needed.
- Monitors referrals to the agency and reviews routine reports to ensure goals are met, escalating issues where appropriate.
- Develops subject matter expertise in multiple technology systems ( Forcura, Homecare Homebase, and others) and makes recommendations for system/process enhancements.
- Serves as a liaison between business development/referral sources and the agency to support timely, complete, and accurate referrals, positioning those referrals for timely decision-making and admissions.
- Understands and supports admission criteria, both clinical and socio-economic, to facilitate timely decision-making and admissions.
- All other duties as assigned.
Education and Experience
- Bachelor's Degree in a healthcare field preferred.
- Two (2) years of managerial experience preferred.
- Clinical background (e.g., RN, PT, OT, ST) preferred.
- Experience in home health or a similar healthcare setting and familiarity with referral processes preferred.
Skills:
- Ability to manage a team and keep team accountable to specified goals and metrics.
- Proficiency with software programs like Microsoft Office.
- Excellent interpersonal, written, and oral communication skills.
- Strong customer relations skills and ability to work in a team.
- Critical thinking and problem-solving abilities.
- Ability to develop training materials and oversee team workflow.
Company Overview LHC Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
At LHC Group we are proud to offer benefits that support your physical and emotional wellbeing. Review LHC Group's comprehensive benefits and perks: https://bit.ly/LHCGBenefits
LHC Group Inc Home Office a part of LHC Group family of providers – the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.