What are the responsibilities and job description for the Customer Service Representative position at LGC Group?
Company Description
LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.
The Charleston LGC Group site manufactures Reference Materials (RM’s) and Certified Reference Materials (CRM’s) to support the environmental, food safety, forensic, public health, petrochemical and industrial hygiene industries. The site also manufactures environmental sampling products.
Job Description
Job Purpose:
The Customer Service Representative is responsible for delivering exceptional service by accurately and efficiently processing orders, maintaining clear communication, and collaborating with other departments to resolve inquiries. This role also focuses on building and sustaining strong client relationships through prompt, reliable support that fosters customer loyalty.
Key Responsibilities:
- Be the first point of customer contact for general inquiries (i.e. pricing, products, scheduling etc.).
- Respond promptly to customer requests.
- Accurately input customer orders into database.
- Provide customers with product and service information.
- Up-sell products and services.
- Provides support to the shipping team (picking & checking).
- Exemplify the LGC core values on a day-to-day basis.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalency.
- Associates or Bachelor of Science degree is a plus.
- Very organized and attentive to details of procedures.
- Basic math skills.
- Computer skills (including MS Office, in particular MS Outlook).
- Basic knowledge of environmental laboratory methods and processes is a plus.
- Excellent time management skills.
- Excellent verbal and communication skills and attention to detail.
Additional Information
ABOUT LGC:
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
OUR VALUES
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website www.lgcgroup.com
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