What are the responsibilities and job description for the HR Solutions Center Specialist (6 months contract) position at LG?
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer:
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
The Opportunity:
The HR Solutions Center Specialist Temporary role (6 months) provides Tier 1 and Tier 2 human resources (HR) support to employees across all U.S. locations. This role serves as a primary point of contact for HR inquiries related to policies, HRIS systems, payroll, total rewards, and employee relations. The specialist ensures timely and accurate responses to employee requests, maintains HR data integrity, and supports employee lifecycle processes such as onboarding, offboarding, and internal transfers. Additionally, the position contributes to process improvements, system enhancements, and the upkeep of centralized HR documentation to enhance employee experience and operational efficiency.
- Provide first-level (Tier 1) and possibly some (Tier 2) HR support to employees via phone and email within established service level agreements (SLAs).
- Maintain and update employee data in HRIS and related systems, ensuring accuracy and compliance with company policies.
- Support HR processes including onboarding, offboarding, and employee transitions.
- Manage and maintain employee documentation.
- Collaborate with HR Centers of Excellence (COEs) and other HR teams to resolve data or policy-related issues.
- Identify opportunities for process improvement to enhance service delivery.
Qualifications:
- Minimum of 1 year of experience in an HR administration or HR service center environment or similar applicable experience.
- Bachelor’s degree required, preferably in Human Resources, Business Administration, or a related field.
- Working knowledge of Ticketing systems and HRIS systems (e.g., Freshdesk, Zendesk, Workday, SAP, or similar).
- Proficiency in Microsoft Office Suite and HR service management tools.
- Basic understanding of HR policies, procedures, and employment laws.
- Strong attention to detail and data accuracy.
- Excellent communication and customer service skills.
- Ability to handle confidential information with discretion.
- Problem-solving mindset with the ability to collaborate across HR functions.
This role may allow for additional locations and therefore the wide range for compensation will account for the various geographical adjustments.
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Benefits Offered Full-Time Employees:
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
- Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.