Engineer II, Customer Service

LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion polymer batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com

Summary:

As a Customer Service Engineer II in the Quality Department, you will support the OEM on projects involving failure investigations and root cause analysis, using appropriate investigation techniques and statistical methods. 

Responsibilities:

• Serve as the point of contact for customer communication for all quality-related topics


• Notify and coordinate process changes with customers


• Manage external failure costs


• Lead projects involving failure investigations


• Root cause analysis


• Act as a liaison between Quality, Engineering, Manufacturing, and the customer to facilitate effective problem-solving and corrective action activities


• Utilize statistical tools to analyze complaints and corrective actions


• Conduct follow-up audits to ensure corrective actions are implemented


• Travel to OEM, Tier 1 facilities or failed vehicle location as needed, including leading containment activities


• Cultivate customer relationships


• Conduct quarterly onsite customer visits 


• Maintain cleanliness at the work-site in accordance with 5S3R Standards:
  
  
  
  • Sort, Set in order, Shine, Sustain
  
  
  • Right Location, Right Quantity, Right Container
  
  

• Perform other duties as assigned


• Mentor Engineer I level engineers as required

Qualifications:

• Bachelor’s Degree required, MBA or MS preferred, or equivalent, relevant experience


• 3-6 years of related experience 


• Experience in a customer-facing, project engineering, or program management-related role in a highly automated and/or Tier 1 automotive environment is ideal


• Experience with Product Failure Mode Analysis and Root Cause Analysis


• Experience in data science using statistical tools. 

Skills:

• Knowledge of quality-related tools (design checklist and gate check sheet, PPAP, FMEA, SPC, MSA, etc.)


• Data collection (Automotive Data acquisition tool, CANalyzer, over the air – i.e Amazon S3 packet)


• Data analytical skills (R or Python, Statistics, Palantir Foundry)


• Comfortable working independently and with others


• Results-oriented and perseverant


• Critical thinking and problem-solving skills


• Project and process management skills


• Strong attention to detail


• Good communication skills


• Technically proficient and motivated to continuously improve


• Ability to work flexible hours as needed to support customers


• MS Office Suite

Benefits Overview

• 100% employer-paid Medical, Dental, and Vision premiums for you and your family


• 100% employer-paid disability and life insurance


• Employer-supported childcare/babysitting programs


• Generous Paid Time Off / Holidays


• Opportunity to grow in a diverse work environment with a global company


• 401k Retirement savings and planning with a generous company match

LGESMI is an Equal Opportunity employer that values the diversity of its workforce. EEO