What are the responsibilities and job description for the Home Appliance/Tech Academy - M.O.T. Operations Trainer position at LG Electronics?
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer:
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
The Opportunity:
The MOT Operations Trainer is responsible for providing comprehensive training to technicians and fellow trainers on customer service practices and daily operations within a technician's role. They evaluate technician performance based on extensive knowledge of LG products and systems. The trainer develops training programs aimed at enhancing customer satisfaction (NPS) and supports trainers with necessary information to facilitate training. They collaborate with field service operations to determine suitable training venues and analyze training activities to improve effectiveness. Additionally, the trainer assists in organizing training events at conventions and maintains communication with various departments within LG.
Responsibilities:
- Conduct new hire training focused on Moment of Truth (MOT) & internal systems
- Review, develop, and enhance existing learning materials to drive improved training facilitation & knowledge transfer
- Create online training content for field technicians using new & existing LG resources (i.e., GLMS, DB Portal, etc)
- Leverage industry training best practices to elevate facilitation skill across all training locations
- Monitor and evaluate training activities, reporting on outcomes
- Analyze performance results and partner with key stakeholders to determine specific training needs
- Coordinate nationwide training schedules to include procurement of facilities & equipment
Qualifications / Education / Experience:
- High school diploma required; Associate's degree or higher preferred
- Strong understanding of LG products and service operations
- Minimum of 2 years of training experience, preferably in a technical environment
- Experience in learning material development
- Proficient in MS Office with strong capability of utilizing Excel functions for data analysis
- Excellent written and verbal communication skills
- Willingness to travel up to 25%, including potential international travel to LG facilities
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Benefits Offered Full-Time Employees:
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
- Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
Salary : $79,500 - $90,000