What are the responsibilities and job description for the Sr HVAC Product Training Lead position at LG Electronics USA?
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The Senior Product Training Lead combines advanced HVAC technical instruction with leadership of product-focused training development. This role serves as the technical training lead for assigned LG HVAC products, ensuring that new and existing product training is accurate, effective, and ready to support product introductions. The position partners with Product Management, Engineering, and the Training Content Development Team to develop instructor-led courses, hands-on activities, assessments, e-learning, and digital training resources.
The role also conducts classroom, virtual, and hands-on technical training; performs new product testing and technical evaluations; provides product guidance to fellow instructors; and supports the operation and readiness of the assigned LG Training Academy. This is a technical leadership role and does not inherently include direct people management.
The Opportunity
Product Training Leadership & Content Development
- Serve as technical training lead and subject matter expert for assigned LG HVAC product lines, including new releases and existing product enhancements.
- Lead the technical planning, development, review, and updates of training curricula, presentations, instructor guides, student materials, hands-on exercises, and knowledge assessments.
- Partner with the Content Development Team to create e-learning modules, instructional videos, product demonstrations, and other digital learning resources; validate content for technical accuracy.
- Coordinate with Product Management, Engineering, and Field Teams to identify product training needs, secure technical information, and establish training readiness for product launches.
- Develop and support Train-the-Trainer activities; communicate product updates and provide technical direction to instructors across LG and Associate Academies.
Product Testing & Technical Evaluation
- Perform hands-on testing of new HVAC products, equipment, and controls to evaluate installation, commissioning, operation, service, and troubleshooting procedures.
- Document testing results, technical findings, and training recommendations; communicate product concerns and improvement opportunities to the appropriate teams.
- Validate service procedures, product documentation, laboratory exercises, and technical training materials through practical testing and equipment evaluation.
Technical Instruction & Customer Support
- Deliver instructor-led, hands-on, and virtual technical training covering LG product applications, safety, installation, commissioning, maintenance, troubleshooting, and repair.
- Conduct training at LG Academies, Associate Academies, and designated field locations; administer practical and written assessments as needed.
- Provide technical guidance to instructors, internal teams, and customers; support field evaluations and commissioning when needed to reinforce practical training.
- Collaborate with regional LG Field Teams to align training content and delivery with contractor and market needs.
Academy Operations & Readiness
- Support operations of the assigned academy, including training schedules, instructional materials, laboratory readiness, equipment, software, controls, and learner amenities.
- Coordinate equipment installation, upgrades, maintenance, contractor work, and approved work orders, including applicable EP portal submissions.
- Support assigned Associate Academies with training equipment and laboratory needs; publish training schedules at least eight weeks before each quarter.
The Qualifications
- Vocational diploma or Associate's/Bachelor's degree in HVAC or a related field preferred; equivalent relevant experience considered.
- 10 years of HVAC industry experience with substantial technical training, service, product support, or technical content development experience.
- 3-5 years of hands-on experience with VRF, ductless, and/or residential and light commercial HVAC systems.
- Proven ability to deliver technical training and develop clear, practical instructional materials and hands-on exercises.
- Experience with product testing, technical evaluations, or new product introductions; ability to interpret installation/service manuals, electrical schematics, piping diagrams, and controls sequences.
- Experience collaborating with Product Management, Engineering, technical support, and/or learning content development teams.
- Understanding of HVAC installation, commissioning, system operation, troubleshooting, and industry best practices; LG product knowledge preferred.
- Familiarity with e-learning development, learning management systems, and instructional video or digital learning content preferred.
- Strong communication, technical writing, presentation, project coordination, analytical, and organizational skills; proficiency in Microsoft Office Suite.
- Ability to independently prioritize multiple projects, support academy operations, and travel up to 50%.
Benefits Offered Full-Time Employees:
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investmentoptions.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
- Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 orsupport@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
LG Electronics, USA Inc., LG Mobile Research USA LLC, LG Electronics, Alabama, Inc., LGEVU and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.