What are the responsibilities and job description for the Field Service Analyst 1 position at LG Electronics North America?
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What We Can Offer
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!
The Opportunity
The Field Service Analyst plays a critical role in supporting and optimizing field service operations through data analysis, process monitoring, and performance improvement initiatives. This position is responsible for evaluating dispatch (Locator) processes, analyzing service claims, and providing actionable insights to enhance operational efficiency, reduce costs, and improve overall service performance.
Responsibilities
Dispatch (Locator) Process Analysis
$55,000—$75,000 USD
Benefits Offered Full-Time Employees
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
What We Can Offer
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!
The Opportunity
The Field Service Analyst plays a critical role in supporting and optimizing field service operations through data analysis, process monitoring, and performance improvement initiatives. This position is responsible for evaluating dispatch (Locator) processes, analyzing service claims, and providing actionable insights to enhance operational efficiency, reduce costs, and improve overall service performance.
Responsibilities
Dispatch (Locator) Process Analysis
- Monitor and analyze the end-to-end dispatch (Locator) process to ensure optimal resource allocation and service efficiency.
- Identify bottlenecks, inefficiencies, and performance gaps within the dispatch workflow.
- Develop and maintain dashboards and reports to track key operational metrics such as dispatch lead time, refund rate, and repair turnaround time.
- Provide data-driven recommendations to improve dispatch accuracy, speed, and customer satisfaction.
- Conduct in-depth analysis of service claims data to identify recurring issues, cost drivers, and operational trends.
- Generate regular reports and visualizations to communicate key findings to stakeholders.
- Collaborate with cross-functional teams (e.g., Call Center, Finance, Q&E) to address root causes and implement corrective actions.
- Establish proactive monitoring systems to detect anomalies and prevent future claim escalations.
- Support field service operations by analyzing claim payments and performing cost analysis.
- Ensure accuracy and efficiency in claim processing workflows and identify opportunities for cost optimization.
- Partner with finance and operations teams to review budget utilization and improve financial performance.
- Assist in developing standard operating procedures (SOPs) related to claims management and field service processes.
- Define, track, and analyze key performance indicators (KPIs) related to field service operations and dispatch efficiency.
- Develop data-driven action plans to enhance operational effectiveness and achieve performance targets.
- Lead or support continuous improvement initiatives using analytical insights.
- Present findings and recommendations to management in a clear and actionable manner.
- Bachelor’s degree in Business, Data Analytics, Engineering, or a related field.
- Strong analytical and problem-solving skills with the ability to interpret complex datasets.
- Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, or similar BI tools).
- Experience with field service operations, dispatch systems, or claims analysis is highly preferred.
- Strong communication skills with the ability to present insights to both technical and non-technical stakeholders.
- Detail-oriented with a continuous improvement mindset.
- Ability to manage multiple priorities in a fast-paced environment.
- Knowledge of service operations KPIs and performance management.
- Experience in cost analysis and financial reporting.
- Familiarity with EDW or service management systems.
- Process improvement experience (e.g., Lean, Six Sigma methodologies) is a plus.
$55,000—$75,000 USD
Benefits Offered Full-Time Employees
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
- Eligible for the relevant benefit programs offered through our partner agencies.
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.