Dispatcher

Dispatcher

Summary:

Utilizes a predetermined delivery schedule system to routinely schedule all deliveries and vendor/jobsite pickups. Supervises a staff of drivers including CDL Class A, Boom, and non-CDL drivers to meet the needs of the delivery schedules while increasing the productivity of the drivers and the delivery fleet and meeting or exceeding the customer service standards of the location.

Essential Duties and Responsibilities:

Duties and responsibilities include the following. Other duties may be assigned.

• Coordinates delivery requests from customers and location staff to schedule available equipment and delivery personal to specified delivery requirements and customer service commitments.
• Coordinates vendor merchandise and customer jobsite pick-ups within the delivery schedule.
• Processes customer backorders and maintains the location backorder files.
• Coordinates and schedules the delivery of backorders as merchandise becomes available.
• Invoices all delivery orders ensuring the accuracy of the orders and invoices.
• Works with location staff to coordinate short-lead delivery requests.
• Oversees the daily preventative maintenance checks on delivery vehicles following company guidelines.
• Coordinates the assignment of load bunking duties with the Yard Foreman.
• Immediately reports all accidents, injuries and incidents of damage to merchandise, physical plant and equipment and customer property to the Assistant Manager or Location Manager.
• Knows and practices safe and proper lifting, carrying, and material maneuvering practices.
• Responsible for the opening and closing of the location as scheduled.
• Responsible to start the nightly business run on the in-store system.

Business Measurements:

• Meets delivery schedules and commitments.
• Reduces delivery expense.
• Invoice accuracy
• Effective interaction with all levels of an organization

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervisory experience preferred.
• Ability to relate the requirements of combined delivery orders to the geographical area(s) and specified time frames for delivery in order to combine loads.
• Ability to work with basic mathematical concepts in order to calculate board footage and load weights.
• Two to four years’ experience in industry related delivery, dispatching, or supervisory functions.
• Knowledgeable of DOT regulations and ability to comply with same.
• Knowledge of lumber and building materials.
• Knowledge of delivery methods and techniques.
• Ability to complete a forklift operator’s certification as appropriated by location management.
• Demonstrates superior customer service.
  

  Supervisory Responsibilities:

  Supervises employees in the yard and warehouse group, and physical receiving group. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises non-supervisory employees. Carries out supervisory responsibilities in accordance with Lezzer Lumber's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and the discipline of employees and resolving problems.

  
  

  Physical Demands / Work Environment

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate is regularly required to talk and hear.
• Specific vision abilities required by this job include close vision.
• The noise level in the work environment is quiet to noisy.
• While performing the duties of this job, the employee is almost always exposed to outside weatherconditions.
• Frequently required to lift and carry items of 100 pounds for a moderate distance
• Frequently required to walk distances over 200 yards.
• Frequently required to climb heights over 6’.
• Continuously exposed to heavy equipment such as delivery vehicles or fork trucks.