Automotive Service Consultant - Lexus of Nashville

Lexus of Nashville is searching for an exceptional Service Consultant to join its expanding team, and this opportunity is ideal for someone who thrives in a fast‑paced, guest‑focused environment. This position places you at the center of a premier luxury dealership, where you will guide guests through their service experience with confidence, expertise, and a commitment to excellence. As the primary connection between guests and the service department, you will play a pivotal role in ensuring that every repair, recommendation, and interaction reflects the Lexus brand's high standards.

Benefits

• Health and dental insurance

• Closed every Sunday and all major holidays

• Paid vacation days

• Paid Lexus training

• Vehicle reimbursement program

• IRA match program

• Christmas club program

Key Responsibilities

• Recommend repairs and services that genuinely support each customer's needs, ensuring trust and long‑term satisfaction.

• Confirm warranty and service contract coverage by reviewing records and clearly explaining all provisions and exclusions.

• Manage service appointment scheduling and gather customer and vehicle information in advance whenever possible.

• Work closely with service greeters to create a smooth and welcoming check‑in experience.

• Communicate customer concerns to technicians and coordinate test drives when needed.

• Prepare detailed repair orders that accurately capture symptoms, causes, and required services; secure approval signatures; and enter all information into the service database.

• Review service history and identify additional maintenance opportunities that support vehicle longevity.

• Educate customers on proper vehicle care and the long‑term value of following manufacturer recommendations.

• Assign repair orders to technicians strategically to maximize efficiency and service quality.

• Track repair progress throughout the day and proactively update customers regarding timing or cost changes, securing authorization for any additional work.

• Review completed repair orders for accuracy and completeness before closing them.

• Provide clear, confident explanations of completed work and associated charges.

• Maintain exceptional customer satisfaction standards and uphold the dealership's reputation for excellence.

• Coordinate work orders to support maximum productivity and a seamless customer experience.

• Maintain a polished, professional appearance.

• Perform additional duties as assigned.

Qualifications

• Minimum age of 19.

• High school diploma required; GED accepted.

• Basic mechanical understanding of automobiles.

• Strong customer relations skills and the ability to connect with customer inquiries.

• Effective verbal and written communication skills with strong attention to detail.

• Computer literacy required; Reynolds and Reynolds experience is a plus.

• Team‑oriented mindset with a strong commitment to both customers and colleagues.

• Friendly demeanor, high energy, and a willingness to exceed expectations.

• Ability to pass all pre‑employment screenings, including background check, MVR, drug test, credit report, and verification of a valid driver's license.