What are the responsibilities and job description for the Service BDC position at Lexus of Orland?
The Kowalis family opened the doors of its first dealership in the 1970's and so began their mission to make the car shopping process easier. From the Service Department to the Showroom, the Kowalis family simplified every process and created a high-end customer experience. In fact, it's dedication to world-class service that makes Kowalis Auto Group a positive place to shop and to work. We have a high employee retention rate and many of our employees have been here for decades. We believe that when you treat people right, those good works come full circle.
Today, Kowalis Auto Group is still owned and operated by the Kowalis family and 100 percent customer satisfaction is still a #1 priority.
BENEFITS
- Health
- Dental
- Vision
- Life
- 401k with match
- Paid vacation
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Handle outbound calls for service retention, recalls and special order parts
- Answer calls to make service appointments
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Respond to emails in a professional, well-spoken manner
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Assist customers in appropriate vehicle selection, providing industry knowledge and the highest level of customer happiness
- Deliver inquiries/messages intended for other sales personnel and departments promptly
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Other duties as assigned
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Excellent verbal and written communication skills
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Proficient with Microsoft Word, Excel, and Outlook
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Time management, prioritization skills, and ability to multitask required