What are the responsibilities and job description for the Automotive Dispatcher position at Lexus of Orland?
The Kowalis family opened the doors of its first dealership in the 1970's and so began their mission to make the car shopping process easier. From the Service Department to the Showroom, the Kowalis family simplified every process and created a high-end customer experience. In fact, it's dedication to world-class service that makes Kowalis Auto Group a positive place to shop and to work. We have a high employee retention rate and many of our employees have been here for decades. We believe that when you treat people right, those good works come full circle.
Today, Kowalis Auto Group is still owned and operated by the Kowalis family and 100 percent customer satisfaction is still a #1 priority.
Responsibilities
- Responsible for dispatching, monitoring, and controlling technician workloads.
- Manage the efficiency of the technicians
- Timely distribution of workloads.
- Process all Used Car Inspection Repair Orders and Purchase orders
- Keep ASMs updated on the status of repair orders, problems, delays and requests.
- Maintain all technician's booked hours
- Provide supervisor with status reports
- Monday through Saturday with day off during the week
Qualifications
- Dealership Service Experience as must.
- Excellent verbal and written communication skills, organizational and time management skills.
- Detail oriented.
- Computer skills with a DMS system and Excel required
- Ability to work independently and within a team environment.
- Able to multi-task and operate in a fast-paced environment.
- Knowledge of Dealer Track, X Time, ARS PRO (are helpful but not necessary)
- Must be willing to submit a background check
Benefits
- Health, Dental, Vision
- Company provided Life Insurance
- 401K with company match
- State of the art facility
- Air conditioned shop
- Paid vacation and holidays
- Friendly work environment
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws